Next Hub M- H1A

[Leia]

My Nest Hub will no longer boot. It goes to a blank gray screen after displaying the Google "G" in the center of the screen. Resetting, by holding the up and down volume buttons, does not work. Unplugging for an extended period of time and plugging it back in also does not work. The device no longer connects to the Home app on my phone, likely because it's not fully booting up. Not sure what else to do.

[David_K]

I appreciate this will be frustrating. You mentioned already trying some steps similar to these, however, let me include them in full below if you can try them step by step?

Are you using the original power adapter that came with your device? Try using a different power outlet in your house and try to reboot. You can try these steps as a workaround:

• Place the device in Recovery Mode (unplug the device then hold down the volume button while plugging device back in. Release the volume button once the device turns back on.)
• Attempt a factory reset once the device boots into Recovery Mode (hold down both volume up and volume down buttons at the same time.)
• If the device recovers,  send feedback from the device using the keywords “GHT3 Nest Hub stuck on G logo resolved”.

If you're still experiencing issues after following those steps, I'd recommend contacting the Google Nest support team. They will be able to check on possible options and next steps with you

[GarrettDS]

Hey there, 

Just wanted to jump in here to check to make sure that you saw the response from davidking. Shoutout and huge thank you to davidking for the help here.  Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

Have a great day. 

Garrett DS

[GarrettDS]

Hey folks, 

It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

Have a great day,

Garrett DS