Nest Hub blank gray screen /or a spinner

[Kain]

Few days back I found my 1st gen Nest hub with a blank screen. Restart didn't fix, just bought up an indefinite spinner instead of just blank screen. Assistant responds either with "there was a glitch" or "hmm, something went wrong" when asked anything. 

Have resetted it to factory defaults twice - the setup process goes as expected, but ends again with a blank gray screen. 

I can still cast to it - audio plays, video doesn't. The controls work, mute and vol up/down show up on screen when pressed, but the main content area stays gray blank, except after restarting, when the forementioned spinner pops up.

[David_K]

Hi Kain,

Are you using the original power adapter that came with your device? Try using a different power outlet in your house and try to reboot. You can try these steps as a workaround:

• Place the device in Recovery Mode (unplug the device then hold down the volume button while plugging device back in. Release the volume button once the device turns back on.)
• Attempt a factory reset once the device boots into Recovery Mode (hold down both volume up and volume down buttons at the same time.)
• If the device recovers,  send feedback from the device using the keywords “GHT3 Nest Hub stuck on G logo resolved”.

If you're still experiencing issues after following those steps, I'd recommend contacting the Google Nest support team. They will be able to check on possible options and next steps with you.

[Kain]

Yes, original power adapter. 
I have already done the reset procedure twice.

[David_K]

That's a shame, appreciate you confirming that. In that case, I'd recommend you go ahead and contact the Google Nest support team. They will be able to check on other possible troubleshooting options and next steps.

[ai]

Hi Kain, 

Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 2-0115000032043.
Kindly,
Ai