I did a factory reset on my nest mini. When I try to add it using Google Home, Google home cannot detect my mini. I unplugged the mini for about 5 minutes and still had no success. The 4 lights on the mini are constantly on.
Unplug the power cord from your speaker, wait 10 seconds, then plug it back in and wait until all 4 LED lights on top illuminate.
Repeat step 1 ten more times.
After plugging your speaker back in the final time, you'll need to wait a few moments for the device to reset. It will announce "Welcome to Google Home. To get started, download the Google Home app on a phone or tablet" to let you know that it’s ready for setup.
If you have a 2nd gen Nest Mini, at step 3, after plugging your speaker back in the final time, press the mute button on the back for at least 15 seconds and it will reset.
I did exactly as instructed, the speaker announced the “to get started’ message, however, the google home app cannot find the device. the fours lights remain illuminated.
Hi there kd,
Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 1-4126000032163.
Kindly,
Ai
