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No reply back from the The Google Nest Customer Care Team

cgregory
Community Member

reference case number is 5-0479000032516 

not sure where to start on this rant. Just to say I’m pissed off with google. Nest display stop working, started out here on the community to see if it could be fixed. Got email for the google nest customer care team, try all resets, power cable and exchanged all the info ask of me to them. Returned display back to them as asked, was told I’ll get a new gen 2 display sent to me with in 9 business days. Carrier showed delivered to them on FEBRUARY 25. I sent several email check on states and no reply back. It’s 20 business days later and still not a peep!!!!! So I’m pissed off with google!!!!!!!!!!!!😡🤬😡🤬

3 REPLIES 3

Princesss
Community Specialist
Community Specialist

Hi cgregory, 

 

Sorry for the late response.

 

Our team already sent you an email in reference to that Case ID. Please keep an eye for their responses as I will be closing this thread so we can continue communicating on that channel.

 

Best,

Princess

cgregory
Community Member

Thanks

Muddi
Community Specialist
Community Specialist

Hey cgregory,

 

I understand your frustrations, and apologize for the delays. I sent you an email yesterday via the case ID: 5-0479000032516. Our higher tier of support is currently working on this. We'll make sure to update you on case as soon as we have additional information to share.

 

I'll go ahead and lock this thread now, and let's continue through that channel.

 

Cheers,

Muddi