Not working

[brooke7100]

my google nest is acting odd. This happened the other day but i moved it to a different location and it started working just fine but that will not solve the problem now . At first it was saying that it couldn’t connect to the router, even tho every other device in the house isn’t having problems with the wifi, after i unplugged it for a minute and plugged it back in, it starting saying something’s not right wait a few minutes or unplug your device and plug it back in, which i tried. i’ve also tried a factory reset and set it up on the app again but it’s still not working. 

[jimmiescott]

I have had the same problems with mine, lost WI-FI, very strange. Two years ago had the same problem, so got another one.

Now again, same problem, I have over 50 Devices attached to my systems Wi-Fi and know when connection is cut by Email.  This is the only device that has problems. Have 12 smoke alarms from Nest always working. Thought it was poorly made battery, not so. This is bad hardware, with a very short MTF. Componits must be forth level down, to fail quickly. Shows the testing staff is not watching or not experienced to handle the challenge. This is not a new action event for this device. 

[Muddi]

Hey folks,

Sorry to hear that your Google Home/Nest devices are not connecting to your network. These can be caused by several factors such as network congestion, and outdated Google Home/Nest device's firmware version - we'd love to dig deeper into this. To eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your speaker. Once done, check if your device will have the same behavior.

Let me know how it goes.

Cheers,

Muddi

[Azarco]

Hey there,

Still need our help? Have you had the chance setting up your device using a mobile hotspot?  Let us know by updating this thread, and the Community will be happy to lend a hand.

Best,

Alex

[Azarco]

Hi everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Kind regards,

Alex