Ongoing Issue: Google Nest Hub Not Playing Apple Music Playlists

[Awillson95]

Ongoing Issue: Google Nest Hub Not Playing Apple Music Playlists

I’m reaching out because I’ve been experiencing a persistent issue with my Google Nest Hub and connected speakers not playing my Apple Music playlists, despite following all troubleshooting steps. This issue has been incredibly frustrating, and I’m hoping you can help me resolve it.

Here’s the problem:

• When I ask Google Assistant to play a specific Apple Music playlist, it either plays the wrong playlist, defaults to another music service, or states that it can’t find the playlist.

• My Apple Music account is linked correctly in the Google Home app, and I’ve verified that it’s set as the default music service.

Here’s what I’ve already tried:

1. Re-linking my Apple Music account in the Google Home app.

2. Restarting and factory resetting my Google Nest Hub and speakers.

3. Checking my playlist names to ensure there are no conflicts.

4. Testing playback through casting from the Apple Music app, which works, but voice commands do not.

5. Clearing Assistant activity to reset commands and retrain voice recognition.

6. Confirming all devices and apps are updated to the latest versions.

7. I am able to cast from my phone to my Google nest hub and it works.

Despite all of these steps, the problem persists and has significantly impacted my experience with both platforms.

I’ve already spoken with Apple support’s lead technician and she couldn’t figure out why the issue keeps happening.

Can you please investigate this issue or provide additional guidance on how to fix it? I’ve invested a lot of time trying to resolve this, and I’m frustrated that it’s still ongoing. If needed, I’m happy to provide logs or other diagnostic information to help troubleshoot further.

Thank you for your attention to this matter. I’m looking forward to your assistance in resolving this.

[Derickf · Accepted solution]

Hi @Awillson95,

I appreciate you taking the time to post in the community! I'm sorry to hear that your Nest Hub is not playing the correct playlist. Don't worry; help is here.

Before continuing, I have some questions for you:

1. Have you tried to rename the playlist?
2. When you ask for a playlist, do you use the command Hey Google or Ok Google? 

In the meantime you can take a look at the following article: Fix a Nest speaker or display that plays the incorrect song, playlist, artist, or album.

I’ll be waiting for your reply.

Regards,

Derick.

[Awillson95]

Yes I tried:

A-re named the playlist 

B-deleting the playlist and creating a new playlist 

C-of course I used the command Hey Google or Ok Google 

Here’s what I’ve already tried:

1. Re-linking my Apple Music account in the Google Home app.

2. Restarting and factory resetting my Google Nest Hub and speakers.

3. Checking my playlist names to ensure there are no conflicts.

4. Testing playback through casting from the Apple Music app, which works, but voice commands do not.

5. Clearing Assistant activity to reset commands and retrain voice recognition.

6. Confirming all devices and apps are updated to the latest versions.

You name it, I’ve tried it! NOTHING WORKS OR HELPS!!!!

[ST-Tx]

I’m having the same issue. Started yesterday. 

[Derickf]

Hey folks,

Thank you for your reply. Thank you for letting me know all the troubleshooting you have done. 

I can recommend contacting the music service provider just to confirm if there is any issue or conflict with the voice command on their side. Another thing to consider is if all the apps are updated, you can also try using another music app to discard if it is a general issue with all the music apps.

I’ll be waiting for your reply. 

Regards,

Derick.

[Awillson95]

Hi Derick, PLEASE READ CAREFULLY and ENTIRELY! my previous message stated and I’m not sure you read through it carefully, here is everything I’ve tried again. Please note that I have spoken with Apple support. I was on the phone with them for 2 hrs and they proved it’s not an Apple issue.

My Apple Music account is linked correctly in the Google Home app, and I’ve verified that it’s set as the default music service.

Here’s what I’ve already tried:

A-re named the playlist 

B-deleting the playlist and creating a new playlist 

C-of course I used the command Hey Google or Ok Google 

1. Re-linking my Apple Music account in the Google Home app.

2. Restarting and factory resetting my Google Nest Hub and speakers.

3. Checking my playlist names to ensure there are no conflicts.

4. Testing playback through casting from the Apple Music app, which works, but voice commands do not.

5. Clearing Assistant activity to reset commands and retrain voice recognition.

6. ***Confirming all devices and apps are updated to the latest versions.***

7. I am able to cast from my phone to my Google nest hub and it works.

8. **I have tried other music platforms and the issue is only with Apple Music. **

Despite all of these steps, the problem persists and has significantly impacted my experience with both platforms.

***I’ve already spoken with Apple support’s lead technician and she couldn’t figure out why the issue keeps happening.***

[Derickf]

Hey there!

Thank you for your reply. Let's try something. Please take a look at the following articles to confirm if the music service is Link as default on your Google Nest Hub. Check which Google Account is linked to a speaker or display. Link your music services and set your default service.

I’ll be waiting for your reply. 

Regards,

Derick.

[ST-Tx]

Yes, of course it is.   I can hear Apple Music.  It does not recognize any playlists. It is my only Apple account. 

[Awillson95]

Yes it’s my Google account that is being used and like I said before yes Apple Music is linked and my default music service. I’ve also gone over everything that is said in the article to do as I stated in the message you replied to. 

[Derickf]

Hi folks!

Thanks for your patience and efforts. By following the steps provided on this thread, in order to receive further assistance, please fill out this form with all the necessary information, like the thread title or link and your username in the community. Once you've completed the form, let me know. Someone from my team will contact you shortly to help.

Best regards,

Derick.