Paired speakers no longer detecting right side

[ScorpioSymbol]

I've had four nest speakers for a few years now, always worked perfectly in pairs, but as of today the left speakers state they cannot detect the right speaker when I try to stream to those pairs.

I've done factory resets on all four, forgotten and readded them all, and they work fine alone, but as soon as they're paired it breaks.

System Firmware 324896

Cast firmware 1.56.324896

[ScorpioSymbol]

Also, separate pair doesn't work at all, I have to factory reset them to get anywhere 

[Muddi]

Hello ScorpioSymbol,

Thanks for sharing details about the issue here. I know how challenging it is when you're having issues playing music on your paired speakers. Let's try to get to the bottom of this. A few questions: what specific Google Home/Nest device do you have? How far are your speakers from the router? Are you able to cast a music on your paired or individual devices?

Let's try theses steps below:

1. Move your speakers within 15-20 ft. away from the router to get enough signal from your network.
2. Reboot your speakers and router by disconnecting them from the power source and leave them unplugged for 1 minute. Once done, plug them back one at a time with intervals.
3. Check if you can play or cast music on individual devices first before pairing them.

Let me know how it goes.

Cheers,

Muddi

[Muddi]

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?
 

Cheers,

Muddi

[ScorpioSymbol]

Hey there ! Sorry I didn't get a notification about this, only about your follow up!

So, the setup as it sits right now - 4 Nest Speakers in 2 Pairs, both pairs in a Speaker Group.

Until about 3 weeks ago everything has worked perfectly for *years* But a couple of weeks ago when I'd issue a command I'd get a, "Sorry this speaker can't connect to the other speaker in the pair" message.

If I completely factory reset them I can use them individually, and all 4 will work seperately in the Speaker Group, but the moment I pair them again I get the same error.

They're all easily within 20' of the router.

[Muddi]

Hey ScorpioSymbol,

Thanks for the update. How far are they from each other? Have you tried moving the paired devices near each other to check if you will have the same issue?

Cheers,

Muddi

[ScorpioSymbol]

Pair one is about 10' apart, pair two is about 12. But as I said, they have worked perfectly for years until this -- it's a brand new issue, with no changes to our setup that should have caused it. 😕

[Muddi]

Hi ScorpioSymbol,

I understand. To confirm, have you tried to lessen the distance between the devices?

Cheers,

Muddi

[Muddi]

Hey ScorpioSymbol,

How's it going with your speaker? Let us know if you still need help and the Community will be happy to lend a hand.

Cheers,

Muddi

[Muddi]

Hi ScorpioSymbol,

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi

[ScorpioSymbol]

No, I haven't tried moving them closet - it's not really an option and wouldnt be useful if it worked, heh

[Muddi]

Hey ScorpioSymbol,

Thanks for coming back to us. I really want to get your devices back on track. Moving the device near each other is the next best step. Give it a try!

Cheers,

Muddi

[ScorpioSymbol]

Hi there, 

Sorry I guess I wasn't clear enough, No -- I can't move them any closer than they already are. It's not an option, their wiring is buried.

[Muddi]

Hey ScorpioSymbol,

Got it! To confirm, are they working when in group?

Cheers,

Muddi

[Princesss]

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hello everyone,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess