Photo frames no personal photo data on most pictures on photo frame

[Gabe13]

Hi,

UK region 

Devices :  chromecast ultra , chromecast with remote 1080p , Google nest hub display 

Issue :

When photo frame is being displayed on any of my devices  it only displays on lower right corner the album name and no other info such as date and place etc on 90% of pictures.

On all my devices I definitely have the "show personal photo data" on  and is tested with multiple Google account users with multiple devices .

Thr full required info is only displayed on some pictures and not on all . 90% of the pictures from the frame only displays the album name. Definitely 100% absolutely sure all the pictures have  the required info to be displayed. 

Please read the full post before doing a chatbot action and copy-paste some useless predefined info.

Thank you

[Princesss]

Hello Gabe13,

Thanks for reaching out. 

Could you please send us a photo of the exact display you're getting and the one with the info on the display so we can compare its behavior? Also could you provide the cast firmware version of your Google Nest Hub?

Check the firmware version of your speaker or display

To check which firmware version you're on, follow these steps:

1. Open the Google Home app .
2. Tap your device's tile.
3. Tap Settings Device information.
4. Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Check the version on your Nest display

1.  Swipe up from the bottom of the display screen.
2. Tap Settings About device. You should find your "Cast firmware version."
   • For Nest Hub (1st gen) and Nest Hub Max: If “Fuchsia Version” is also listed, this means your device runs Fuchsia.

Looking forward to your response.

Best,

Princess

[Gabe13]

Hi,

Thanks for your reply.

Q1: How can I send all this info privately?

Q2: How do I unmarked an answer as recommended answer after I pressed on that button by mistake ? Edit:  Q2 now answered. 

[Princesss]

Hello Gabe,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out our Contact Us Form with all the needed information then let me know once done.

Best,

Princess

[Princesss]

Hey there,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 

Best,

Princess

[adamv66]

I am having exactly the same issue on my nest hub max - is there any update on this??

[Gabe13]

No update from 2nd of October. I've submitted tons of screenshots and I've submitted a feedback form through nest .

[Juni]

Hi folks,

adamv66, thanks for posting. From what country are you contacting us? You can create a new album in your Google Photos app and then add some pictures. Make sure to check the pictures first in the gallery app and only put those pictures with complete information (date, location, name).

Gabe13, got it. I’ll let them know about it so they can get back to you right away. If you have other concerns, know that we are here to help.

Regards,

Juni

[adamv66]

Hi I am from the United Kingdom. I have created an album and all the pictures have complete information

[Juni]

Hey everyone,

adamv66, glad that worked for you.

Gabe13, You can try the steps adamv66 tried and let us know if you will get the same result.

Cheers,

Juni

[Gabe13]

I have uploaded all the screenshots and pictures to email exchange [0-3434000035231] Your Google Support Enquiry: 0-3434000035231 ;  I literally  created an album named test with  1 ( ONE ) photo that certainly has all the details and  tried to use it on all my devices as photo frame with the same result . Just the name of the album "Test" with no other info being displayed . Still no update from my last interaction on email , last reply was 2nd of October .

[adamv66]

no it didnt work for me. you said: "Make sure to check the pictures first in the gallery app and only put those pictures with complete information (date, location, name)." and I was telling you all the pictures in the album have complete information. They still dont show the date/location on the nest hub max they only show the album name

[Gabe13]

Yep. Same for me. 

On my test album it only displays the album name , on the normal album if selected it displays the info on about 5% of the pictures .

[Juni]

Hi folks,

Thanks for the additional details you’ve shared. Send a message to our friends at the Google Photos Help Community. They're the best team to help you find out what's happening with your photos. Check out the helpful link below to get to them.

Google Photos Help Community

Regards,

Juni