Pixel 7 Pro Won't Connect to Nest Hub or Chromecast

[kman96]

Hi,

I have a Pixel 7 Pro, Nest Hub and the latest Chromecast. All going great until 2 weeks ago my phone stopped being able to connect to both devices. 

I have reset the Nest Hub, rebooted my phone and Home App, made sure Bluetooth and Location is enabled, turned off Mobile Data and getting nowhere. 

The closest I got was when I reset the Nest Hub it actually let me set it up again using my Pixel, but the second it was setup it let me know it couldn't discover it on the same network and while it shows in the Home App, it won't let me connect to it. They are both definitely on the same network. 

Chromecast will not show up at all on the Home App. 

Have tried the Device Utility app as well to no avail. 

Any suggestions? Extremely frustrating to have 3x premium Google products on the same network refusing to talk to each other after working well for months. 

[David_K]

Sounds like you've already tried some good steps! Here are some other steps you can try:

Need help with setup? Troubleshoot common Google N… - Google Nest Community

Need help with setup? Troubleshoot common Chromeca… - Google Nest Community

[Dan_A]

Hi kman96,

I'm jumping in to ensure everything is good here. Have you seen davidking's response? Let us know of the answers so we could take a closer look at them.

Best,

Dan

[kman96]

Hi there,

Yes I have thanks - I've tried all the steps in Steps 1-3 with no success. Will try looking at router settings on Step 4, however up until 1 month ago it was all working fine on the same network, so seems unlikely to me that it is a network issue... 

[Dan_A]

Hey there kman96,

To eliminate network issues, please try setting up your device using a mobile hotspot. Let’s try Nest Hub first. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home/Nest devices). Once done, check if your device will have the same behavior.

Regards,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Dan_A]

Hello again,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread. 
 

Cheers,

Dan

[kman96]

Hey there, thanks heaps for the suggestion. I am going to try setting up with a mobile hotspot tonight as suggested, will see if this works and update the thread. 😊

[Muddi]

Hey kman96,

Sounds like a good plan! We will keep the thread open for a few more days so you'll have enough time to try the steps.

Cheers,

Muddi

[Muddi]

Hello kman96,

It's me again. I want to make sure you're all good — how did the steps go?
 

Cheers,

Muddi

[Muddi]

Hi there,

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi