Playing Music on Home Max While Streaming Nest Camera on Nest Hub Max

[ryannemeth]

Hello,

I have a Nest Hub Max and Google Home Max in the same room.

If I am streaming music on the Home Max then try to stream a nest camera on the Hub Max, the audio on the Home Max gets very quite and cannot be changed. It does not matter where I initiate the audio stream or camera stream.

If I change/move one of them to a different room, it works okay.

Please fix this. Just because 2 devices are in the same room does not mean one should affect the others streaming.

Thank you,

-Ryan

[Azarco]

Hey ryannemeth,

Thanks for reaching out — let's check this out.

When did it start happening? Are you streaming the camera that is built-in on the Nest Hub Max or another camera? Also, try to adjust the “Hey Google” sensitivity of one of your Google Nest devices.

1. Make sure the customer's mobile device is connected to the same Wi-Fi or linked to the same account as the speaker or display.
2. Open the Google Home app.
3. Tap the device card of the preferred speaker or display.
4. At the top right, tap Settings> Audio> “Hey Google” sensitivity.
5. Use the slider to raise or lower the device's sensitivity to make it more or less responsive to "Hey Google".

Best,

Alex

[ryannemeth]

Hello,

This started a month or 2 ago. I am not streaming the built in camera. I am streaming a nest IQ from different room. I have adjusted the sensitivity and that did not fix the issue.

Can you please have the engineers review and update the code so that it does not reduce the volume of the home max in these instances.

Thank you,

-Ryan

[Azarco]

Hey ryannemeth,

Thanks for the update.

Could you provide us the cast firmware and software version of your Nest Hub Max? If possible, try resetting your Nest Hub Max to see if that works.

Cheers,

Alex

[ryannemeth]

Hello,

Cast firmware: 1.60.311339

I have tried factory resets a few times. Just want to note again that when change the room of either devices, it works fine. Can you confirm if this is how the product is supposed to work or an code defect?

Thanks,

-Ryan

[Muddi]

Hey ryannemeth,

Chiming in to ensure everything is covered here. Could you check also if your device is on Fushcia. Follow the steps below to know-how:

1.  Swipe up from the bottom of the display screen.
2. Tap Settings > About device. You should find your 'Software version' and 'Cast firmware version'.
3. Scroll to the bottom. If 'Operating System Version' is also listed, this means that your device runs Fuchsia.

Also, we'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

[ryannemeth]

Hello,

Form has been completed and submitted.

I do not have a line called "operating system" but I do have a line called "FUCHSIA VERSION"

DEVICE NAME - Living Room display
FUCHSIA VERSION - 6.20211109.1.3166243
SOFTWARE VERSION - 45.1.15.450549110
CAST FIRMWARE VERSION - 1.60.311339

Thank you,

-Ryan

[Muddi]

Hey ryannemeth,

Thanks for the update. The Fuchsia version is the same as the operating system version. We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel.

Cheers,

Muddi