Playing albums on Spotify

[Peakrob]

Hi

I’m having trouble playing an album on Spotify Premium is my Google speakers. I ask it to play an album “heyGoogle play the album Rumours by Fleetwood Mac” and it just plays the title track and then reverts to a playlist.

I’ve tried the different command variants but none work. It’s feels like this is yet another example of these speakers being oversold by Google when the software is still effectively in Beta. 
As with every problem with these speakers (ignoring commands, failing to stop playing, inability to play radio etc etc) I feel like I’m doing something wrong.

I hope I am and there is actually a simple command that works…..if so please let me know 😊

[Princesss]

Hi Peakrob,

Glad you reached out. 

Since you are using a Premium Spotify account, you may try checking these commands if these will work: https://goo.gle/3AOVBIh

By the way, nice choice of music! Love Fleetwood Mac!

Best,

Princess

[Princesss]

Hello there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Peakrob]

• Hello Princess

How are you? Good I hope! Yes thanks for the response but those are the phrases I’ve been using and I just get the first album track and then a mix! It’s so annoying. 
Any ideas? I’m baffled!

Thanks 

Robin 

[Princesss]

Hi Robin, 

Apologies for the late response. Could you please confirm if the issue remains the same with playing music on Spotify? Have you already tried to unlink your Spotify account? 

Let's go ahead and try that. Here's how: 

1. Make sure your mobile device or tablet is connected to the same Wi-Fi network or linked to the same account as your speaker or display.
2. Open the Google Home app .
3. At the top right, tap your account.
4. Verify that the Google Account shown is the one linked to your speaker or display. To switch accounts, tap the triangle next to the Google Account, then tap another account or Add another account.
5. Go back to the home screen, and at the top left, tap Add Music.
6. To choose your default service, tap the music service you'd like to use. Assistant will use this service when you say “Hey Google, play music.”
7. To link functionality:
   1. For YouTube, your account is automatically linked when you link your Google Account to your speaker or display.
   2. For Spotify, Apple Music, Pandora, and others, you'll need to link your accounts.
      • To connect your account, tap a music service Link account sign in or sign up for the service and follow the in-app steps.
      • To unlink an account, tap Unlink Unlink account.

Let me know how it goes.

Best,

Princess

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Peakrob]

Hi Dan

Thanks Dan,

Yes it’s still a problem. Whatever album i ask for it just plays one track and then goes onto play a Spotify playlist.

Any help would be welcome

Cheers Robin

[Dan_A]

Hi Peakrob,

Thanks for the reply. Have you tried the steps provided above? It would be best to follow the steps to unlink your Spotify account from Google Home. Once done, remove the account from your Spotify account or page, uninstall the Spotify app, and reinstall it. Set up your account and relink Spotify to the Google Home app. When testing, choose a different album.

If the issue persists, it would seem like reverting your Nest device to its original settings by doing a factory reset is needed. Here’s how.

Best regards,

Dan

[Juni]

Hi there,

I want to check if you have additional questions and concerns about your device. Let us know by updating this thread, and we're glad to assist you further.
 

Thanks,

Juni

[Dan_A]

Hello again,

It's been a few days since your last reply — we're going to lock the thread within 24 hours. If you have further concerns, please feel free to create a new post.

Cheers,

Dan