My nest hub is lighting up a black screen, the brightness has never been touched. I’ve unplugged it and plugged it back in multiple times and it’s not working. I even tried to factory reset it and it won’t factory reset. I know it’s not the lights because when I plug it in it does the google booting up thing but after a few minutes it goes back to that black screen.
Hi there Mcmyers,
Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 3-5193000031670.
Kindly,
Ai
