Please log in through the home app nest hub never used

[Steelers1]

Just got a nest hub and am trying to get things going but, after following all of the instructions, I can't get past this request to log in through the google home app and, to be honest, I can't find any answer to the question of "How exactly do I go about logging in through the google home app?" I have unplugged and rebooted the hub and I have uninstalled and reinstalled the app and although I used to think I was rather tech savy, I now feel like a complete idiot and am contemplating taking a sledge hammer to my cute little nest hub. Any helpful information would be really appreciated.

[MplsCustomer]

@Steelers1

Have you downloaded and installed the Google Home app on an iPhone or iPad from the Apple App Store, or on an Android phone or tablet from the Google Play Store?

https://support.google.com/googlenest/answer/7071794?hl=en&co=GENIE.Platform%3DAndroid

Once you have, then open the app and log in with a Google (gmail) account, and then install the Nest Hub in the app.

https://support.google.com/googlenest/answer/7029485?hl=en&co=GENIE.Platform%3DAndroid

[Steelers1]

Thank you for replying.

I downloaded the app to my galaxy phone right after powering up the nest hub. I followed all the on-screen prompts and thought I would be good to go but, all that happens when I say anything "Hey Google........" to the hub is the voice asking me to log in through the Google home app.

I feel like I am missing something very simple but, I don't know what step by step I am not following to 'log in'.

[MplsCustomer]

@Steelers1

Oh, okay, you did everything you should have.

I found this thread on this issue, with Google Nest claiming it's been fixed; that's all I know (as just another Google Nest customer):

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/quot-Please-log-in-to-the-Google-Home-a...

[Juni]

Hi folks,

Thanks for the help MplsCustomer.

Hi Steelers1, thanks for posting. That certainly hasn’t been easy for you. Let’s check what’s going on. A few things: Is AP isolation enabled on your WI-FI setting? If so, we need this disabled during the setup. We can also rule out the possibility that it has anything to do with the network. Set up your Nest Hub using a mobile hotspot. Follow the steps below.

1. Phone 1 open hotspot.
2. Phone 2 connects to Phone 1 hotspot.
3. Phone 2 download Google Home app.
4. Factory data reset your Google Nest Hub.
5. Setup Nest Hub using Phone 2 and use hotspot as a source of network.

Keep me posted.

Thanks,

Juni

[Steelers1]

So, are you saying that I need 2 phones to complete the setup??

[Juni]

Hi Steelers1,

Thanks for the response. Yes, you need to have two phones if you are going to use a mobile hotspot as a source of network.

Let me know how it goes.

Regards,

Juni

[Steelers1]

Can't I just use my home wifi network?

The hub is literally right beside my router.

Now I am feeling more confused than when I started.

It can't really be this complicated, can it?

[MplsCustomer]

@Steelers1

As just another Google Nest customer reading this thread, it sounds to me that the Google Nest Community Specialist @Juni suspects there MIGHT be something wrong on your Wi-Fi network. So they want you to do troubleshooting for them by temporarily trying to connect your Nest Hub using a hot spot instead. Presumably, if it worked, that might mean something is wrong with your Wi-Fi network. But that still wouldn't tell you or anyone WHAT is wrong with your Wi-Fi network.

It seems it would be a lot more helpful for Google Nest to tell customers what things can cause the "please login through the Google Home app" error reported in several posts in this forum, so customers can fix whatever is causing it.

[Steelers1]

Thank you for your help on this.

Thought I was going to go down a rabbit hole there.

Frustrating for me but very entertaining somehow for my wife. 🤣

[Juni]

Hi folks,

Thank you for the responses.

@Steelers1, I’m sorry for the confusion. You sure can use your WiFi network, however, it appears that there is a setting that might be blocking your Nest Hub from fully connecting. It is the AP isolation, we need this setting disabled during the setup process.

If users don't have access to this setting, we normally have them contact either their router manufacturer or internet service provider for assistance for this setting. Once this is disabled you can set up your Nest Hub without any issues.

@MplsCustomer, we thank you for helping as always.

Keep me in the loop.

Thanks,

Juni

[Steelers1]

Ap isolation is not the issue.

Is there a way that I can reset the hub to factory settings and just start from scratch?

I feel like I must have missed something at the beginning and that is causing the headaches.

[MplsCustomer]

@Steelers1

You could try googling for "AP isolation" for your router, and then check to make sure it's turned off, since Google Nest says it needs to be off for the Nest Mini.

[Juni]

Hi there,

Thanks for the response, If you have not performed the factory data reset you can do that too. Check the instructions below.

Here’s how to do the reset, press and hold the volume up and down button located at the back of your Google Nest Hub together for about 10 seconds. You'll hear your Google Assistant confirm that it's resetting your Google Nest Hub.

Here is a helpful link too.

Factory reset Google Nest or Home speakers or displays

Keep me posted.

Best,

Juni

[Steelers1]

Eureka!

That was all I needed 😁

[Muddi]

Hey Steelers1,

Excellent! Happy to hear that those steps worked for you! It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.

Cheers,

Muddi