Power Outage

[skysky_]

I’m not fully sure what’s going on. We had a power outage for around 7 hours last week, my Google has been unable to respond to anything since. I’ve tried unplugging it and plugging it back in, along with rebooting our wifi. Nothing seems to be fixing it. On the contrary, we managed to reconnect our Nest Hub Max easily by unplugging and plugging it back in. It seems the only one having issues is mine. It’s 2 years old and I haven’t had any issue like this before, so is there something I’m not doing correctly, or is it possible that the power outage caused something to happen to my google?

[MplsCustomer]

@skysky_ 

I don't know if a factory reset will help or not, but here are the instructions. You should probably try to remove it from your Google Home app before trying the factory reset.

https://support.google.com/googlenest/answer/7073477

[Juni]

Hi folks,
 

Thanks for the help here, MplsCustomer.
 

Skysky_, thanks for reaching out. Have you had the chance to try the steps provided by MplsCustomer? Let us know if you need further assistance. We are here for you. 
 

Regards,

Juni