Nest Displays show "No Internet Connection" but are listed as active in the WiFi AP dashboard

[wires]

I've had this for a while now and is pretty annoying.  I have my firewall pinging my automation IoT devices every 30 seconds and then sends me a heartbeat notification if it cannot get a response from any IoT device.  Of the WiFi devices (there are 89 on the network), only the 18 Google display/speakers have this issue where they will never recover.

Breakdown of those devices (all are impacted like this)

• 1 - Nest Hub Max (2nd gen)
• 7 - Nest Hub (1st gen)
• 9 - Google Home Mini (1st gen)
• 1 - Google Home Mini (2nd gen)

What seems to be happening is this:

• Devices connect to WiFi and are operational.
• An external WiFi interferer happens (I have fixed my wifi channels, an no, changing channels hasn't addressed this)
• The Google device will display/say "no internet connection".  Shows up in the app as a "new device found"
• Pinging the device IP fails.
• Looking at the WiFi AP dashboard, it indicates the device is still connected to the original WiFi connection.

There are only 2 fixes:

1. Power cycle the display/speaker
2. Power cycle that particular AP they are connected to so that the display/speaker is forced to reacquire a different one.

There is clearly something broken in the Fushia OS WiFi state machine on this one.  There is no reason that they don't just reset the WiFi engine and try again (or watchdog and reboot).

[Kimy]

Hi wires,

This is not the experience we want you to have; let us help you. A few questions: when did your issue begin? Were there any recent changes made?

It would help a lot if you could do a sequential reboot first:
 

1. Unplug the power cord from your router, followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

If the behavior persists, you can revert at least one of your Nest devices to its default settings by doing a factory reset. I suggest you go with your Nest Mini. Follow the instructions on this link: Factory reset Google Nest or Home speakers or displays.

Also, to eliminate network issues, please try setting up your device, preferably your Google Home Mini, using a mobile hotspot. Please note that you will need two mobile devices for this setup (one to serve as a router and the other to be used to set up your Google Home or Nest devices). Once done, check if your device will have the same behavior.

Keep us posted.

Best,

Kimy

[wires]

Issues have been ongoing for the past many years (4+?)  I have rebooted them, many times, and no clue why restarting my phone is even on the troubleshooting list?  The speaker/hub stops communicating with wifi, phone is irrelevant.

Nothing has changed on my side.  Only outside factor would be weather changes that force the airport flight path to switch to push planes over our neighborhood.  When that happens, anyone on DFS wifi channels are forced off, and back onto the non-DFS wifi channels which adds to conjestion.

Bigger question is:

• If the speaker/hub cannot connect to the internet, why does it not try again?  House has 3-AP's it can roam to if necessary, and the non-Google IoT devices can recovery during this time.

[Muddi]

Hello wires,

Chiming in, we appreciate all your efforts. Since all troubleshooting steps have been exhausted, the next best thing to do is escalate this with our higher tier of support. Please fill out this form with all the needed information and let us know once you're done.

Cheers,

Muddi

[wires]

Thanks Muddi, I've submitted the form.  Let me know if you need more information.

[Muddi]

Hey wires,

Thanks — we got your form and have sent it over to our team for review. Please check your inbox from time to time as someone will be reaching out to you. 
 

Cheers,

Muddi

[wires]

Will do and thanks!

[Kimy]

Hi there, 

It’s a pleasure! Should you have other questions or concerns, you know where to find us. We’ll be more than happy to assist you.

Regards,
Kimy