Power cord google nest hub

[Samboe007]

Hi there, 

We have 3 google nest hubs and 2 of the power cords are now not working. There is no visible signs of damage but one won’t power it up at all and the other will cut out of moved at all. 
I’ve seen that google does not sell cords which I thought was permissible in Australian consumer law regarding parts being available . Maybe I just can find them? Are you able to point me in the right direction? 

[Guarcax]

Hi @Samboe007!

Thanks for posting in the community.
I’m sorry for the inconvenience that you’ve experienced with your Nest Hubs. I understand that the power cords of two of your three Nest Hubs are not properly working. One Nest Hub is not powering up, and the other one shuts off when you move it. Let’s solve this together. 

To better assist you, I need some extra information. Here are some questions for you:

• What is the exact model of your Nest Hubs?
• Have you tested the power cords with other Nest Hubs?
• What other troubleshooting steps have you completed so far?

I’ll be waiting for your response.

Regards,

Daniel.

[Samboe007]

Hey we have the original nest hubs model number H1*************

yes we have tested the cords with other hubs which is why we know 2 cords are broken

no other trouble shooting steps as after testing it is clearly the cords that are not working. 

[Guarcax]

Hi @Samboe007!

Thanks for your reply.

In order to receive further assistance, please fill out this form with all the necessary information, like the thread title or link and your username in the community. Once you've completed the form, let me know. Someone from my team will contact you shortly to help.

Keep me posted.

Best regards,

Daniel.

[Samboe007]

Hi Thank you form has been submitted