Radio France Info

[jeff0s]

It’s impossible to launch France Info radio on Nest Hub since 3 days. Do you know why?

[idrapy]

The same goes for me. Yet I'm in France...

[Leuckieprod · Accepted solution]

Same for me. 

I must say now.

'joue moi france info en streaming depuis radio france' 

[jeff0s]

Thanks, this phrase is working fine.

[DeboraJ]

Hi @jeff0s

Thank you for reaching out to the community! I understand that you are having some issues when you try to play a specific radio station. I know it can be frustrating, but let me assist you with that!

Before we continue, I need to know some information to provide you with more accurate steps:

• What type of Nest Hub and Google speaker do you have?
• What was the voice command you used to play the desired audio content?
• What did Home play instead?
• Which provider were you trying to play music from? (e.g., Spotify, TuneIn Radio, iHeartRadio)
• What troubleshooting steps did you try?
• When you try to play another media content, did you receive the same issue?

Once you have this information, please let me know! I will be happy to help you.

Best regards, 

Debora

[jeff0s]

I asked like always to play France Info on the Nest Hub v2. instead of launching the streaming of radio france, it played some kind of medley of all french news radio.

The issue is only for France Info radio.

[DeboraJ]

Hi @jeff0s

I'm happy to know that your issue has been resolved. I know some changes to our system can be abrupt compared to the dynamics we had before. It would really help us to know your opinion! That way, in the future, we can take these comments into account and offer you and all our clients a more comfortable experience regarding this problem.

In the following link, you can share your experience and thoughts with us:

• FEEDBACK 

Let me know if there is anything else I can help you with! I will be happy to do so.

Best Regards,

Debora

[idrapy]

Hi @DeboraJ 

For my part, the problem remains the same. When I say "Met France Info", I get a summary of the French news, but I don't get the radio station "France Info" (which is part of the "Radio France" group, that owns a lot of radio stations like "France Culture", "Radio France",... The group "Radio France" is the group of the French public service radio).
I have 5 Google Mini, 3 Google Home Mini and 2 Google Nest Mini.
My Nest Mini and Home Mini all have the firmware Cast 3.75.456944 in French (fr)
The music service and the podcast service associated is "YouTube Music" (I'm YT Premium).
Until now, I only said "Met France Info" (means en english "Put on France Info" ) and it worked, today for it to work, I have to say "Joue moi France Info n streaming sur Radio France" (in english should be "Play me France Info streaming from Radio France") as suggested by @Leuckieprod . As the sentence is very long, I've programmed an automatic action to keep it simple, but it's not a good solution.
Like @Zakann , I wish we could go back to simplicity.
Thanks for your hel @DeboraJ 

[Leuckieprod]

hello,

 Very good idea to make an automatic action, I will try that too

tanks @idrapy 

[jeff0s]

The issue is not solved at all, just someone find a way to bypass the bug

[Zakann]

Hi,

The issue is not adressed.

Please, do something to rollback the previous usage "Mets Radio France" which did stream Radio France in any Google Home.

[Zakann]

Hello,

Is there some progress into the correction ?

Since 3 years, saying "mets radio France" was enough.

Could you restore some code or so ?

[Buttercup75]

Hello @DeboraJ ,

@Leuckieprod gave us a workaround to listen to France Info.
But the matter has definitely NOT been resolved for me.

This same problem happens at least once a year with France Info specifically and it's really annoying.

I'm using a Nest Hub and two Nest Minis.

When will the situation be resolved, please?