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Radio timezone incorrect on Google Home devices

Simonpaz12
Community Member

My Google Hub keeps playing QLD radio instead of radio in my timezone (VIC). TuneIn and iHeart Radio. I can't find anything in the settings to fix this. My home address is correctly set. 

16 REPLIES 16

thedriver
Community Member

I'm getting the same problem. I'm in Adelaide (UTC +10:30 at the moment) and it always plays radio from Perth (UTC +8) .
This happened only since moving to Adelaide from Canberra (UTC +11). I've reset devices but it hasn't made any difference, as as per @Simonpaz12, I can't see any way to fix this!!! 
My Google devices have never been to Perth!

#timezones #radio

thedriver
Community Member

This is happening to me as well, however i'm in Adelaide and my Nest devices are playing radio from Perth which is hours out of my timezone. This is very annoying!!!

tease
Community Member

I'm experiencing this exact same problem (just different states). It used to work perfectly when i lived in the ACT, now I'm in a different time zone and everything is out of whack, It doesn't even play from the ACT timezone, which would at least be better than the time zone it's playing radio from.

Adro
Community Member

Asking the device to stream it in your state should work. E.g. “Hey google, stream triple J NSW”. The TuneInn Free app is built into google and can’t be changed by anything but voice commands. Alternatively you can open the radio app on your device and cast it to your speaker. 

thedriver
Community Member

So how do we actually get Google to fix this? Surely it should pick up the timezone automatically from it's location?

Muddi
Community Specialist
Community Specialist

Hey folks,

 

Thanks for posting, and we apologize for the late response.

 

We know how it feels when there's something wrong with your device - we'd love to help. A few questions - what specific radio station are you having an issue with? Does the same thing happen on Tunein or iHeartRadio app? Does the same thing happen when you use the Google Assistant app on your phone?

 

@Adro: Appreciate your help here. I agree with him. Adding the state will help the speakers to stream the right station.

 

Let us know the result.

 

Regards,

Muddi

thedriver
Community Member

For me, it only seems to be the case on TuneIn (which seeems to be the default app).
If I ask it to play from iHeartRadio it responds that it's playing, shows the iHeartRadio logo, but then doesn't do anything more... it just goes silent and then back to the time.
These things really are nearly useless! They're way more time consuming to try and fix all these problems, than the time and conveniene that the supposedly save. 

Jake
Community Specialist
Community Specialist

Hey thedriver,

 

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Adro
Community Member

It continues to be an issue for me. I can’t make it select a NSW time zone or the local station when I ask it to stream Triple J Radio. 

tease
Community Member

It continues to be an issue for me too unless I specify using using iHeart Radio

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry again for the late reply, I wanted to check in, and double-check what troubleshooting steps you have already tried? Please let me know, as I would like to look further into the issue and assist.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey all,


I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

thedriver
Community Member

Not really sure what I should try....

I've checked the location of my home is correct in the Google Home app. Other than that, I'm unsure what there is. 

As an update, the other day TuneIn radio played from a completely new location (Brisbane, QLD). 

BroadbandWally
Community Member

It’s a continuing problem! “Hey Google, play ABC Radio National” in Canberra consistently brings up the service from the Adelaide time zone.

Fascinating, I hadn't experienced this until I moved time zones. I don't know if it's the change in timzone or the change in my ISP.

@BroadbandWally when I was in Canberra my ISP was AussieBroadband and I didn't ever have a problem. Wondering if it had something to do with geolocating the IP address... 

@Jake it seems pretty much everyone here needs help...

How do Google Home devices determine the time zone to play radio from?  I've even found asking to play from a specific time zone either confuses Google even more and it just doesn't understand, or it plays something entirely unrelated from Spotify or YouTube. 

Jake
Community Specialist
Community Specialist

Hey all,

 

I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake