"Something's not right" - Google Nest Hub

[Flick92]

I've no idea why, but yesterday my Hub stopped working. I've factory reset the device, unplugged it, reinstalled the hub on my home app and I still can't resolve the issue.

At the moment the Hub just displays a screen saying "connected", but if I say "Hey Google" she says "Sorry, something's not right. If it's still like this in a few minutes you can troubleshoot in the Google home app".

It's been much longer than a few minutes so any help would be much appreciated!

[Princesss]

Hi Flick92,

Thank you for reachig out and sorry for the late response.

A few things I'd like to ask so we can sort this thing out -- can you tell me how far is the Google Nest Hub from your router? Also, are there other Google Home/Nest speakers connected on the same network?

Since you've already tried rebooting the device, let's perform a complete reset on your Google Nest Hub making sure that you will set it up withing range from your router, preferably within 10-15 feet. Also, let's try to use a different set up device to see if this would make any changes on its behaviour.

Let us know how it goes.

Best,

Pricess

[Princesss]

Hi Flick92,

Checking in if you still need help with your Google Nest Hub. I hope that the steps I gave worked on your end.

If you have additional questions, please feel free to respond to this post and I'd be glad to answer it for you.

Best,

Princess

[Princesss]

Hi Flick92,

Due to inactivity, I'll be closing the thread now.

Feel free to start a new thread if you have any questions and I'd be glad to help.

Best,

Princess

[AlphaLzr]

I am having this issue as well and those steps did not fix it please help.

[Dan_A]

Hi everyone,
 

@AlphaLzr,  thanks for letting us know. Could you tell me the troubleshooting steps you've done so far? Could you factory reset your Google Nest Hub? Here's how: Factory reset Google Nest or Home speakers or displays

Keep us posted.

Regards,

Dan

[AlphaLzr]

Yes I have tried resetting my wifi router, turning on and off both the router and my nest, and I have tried factory resetting the Google nest. None of which have worked 

[Muddi]

Hey AlphaLzr,

Thanks for trying. In order for us to eliminate any network issues, please try setting up your device using a mobile hotspot. Please note you will need two mobile devices for this setup (one will serve as a router and the other used to set up your Nest Hub).

Keep us posted.

Cheers,

Muddi

[Muddi]

Hi there,

How was your device? Have you had the chance to try connecting it to a mobile hotspot?

Cheers,

Muddi

[AlphaLzr]

The problem seems to have magically disappeared, but if it ever returns I will try that and come back here. Thankyou for your support!

[Muddi]

Hey AlphaLzr,

Happy to hear that your issue was resolved! It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 
 

Cheers,

Muddi

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours. 

Best regards,

Jake