02-02-2022 09:23 AM
I've no idea why, but yesterday my Hub stopped working. I've factory reset the device, unplugged it, reinstalled the hub on my home app and I still can't resolve the issue.
At the moment the Hub just displays a screen saying "connected", but if I say "Hey Google" she says "Sorry, something's not right. If it's still like this in a few minutes you can troubleshoot in the Google home app".
It's been much longer than a few minutes so any help would be much appreciated!
02-09-2022 11:46 AM
Hi Flick92,
Thank you for reachig out and sorry for the late response.
A few things I'd like to ask so we can sort this thing out -- can you tell me how far is the Google Nest Hub from your router? Also, are there other Google Home/Nest speakers connected on the same network?
Since you've already tried rebooting the device, let's perform a complete reset on your Google Nest Hub making sure that you will set it up withing range from your router, preferably within 10-15 feet. Also, let's try to use a different set up device to see if this would make any changes on its behaviour.
Let us know how it goes.
Best,
Pricess
02-13-2022 11:19 AM
Hi Flick92,
Checking in if you still need help with your Google Nest Hub. I hope that the steps I gave worked on your end.
If you have additional questions, please feel free to respond to this post and I'd be glad to answer it for you.
Best,
Princess
02-16-2022 11:59 AM
Hi Flick92,
Due to inactivity, I'll be closing the thread now.
Feel free to start a new thread if you have any questions and I'd be glad to help.
Best,
Princess
10-08-2022 12:41 PM
I am having this issue as well and those steps did not fix it please help.
10-11-2022 10:28 AM - edited 10-11-2022 12:52 PM
Hi everyone,
@AlphaLzr, thanks for letting us know. Could you tell me the troubleshooting steps you've done so far? Could you factory reset your Google Nest Hub? Here's how: Factory reset Google Nest or Home speakers or displays
Keep us posted.
Regards,
Dan
10-12-2022 06:03 AM
Yes I have tried resetting my wifi router, turning on and off both the router and my nest, and I have tried factory resetting the Google nest. None of which have worked
10-12-2022 11:56 PM
Hey AlphaLzr,
Thanks for trying. In order for us to eliminate any network issues, please try setting up your device using a mobile hotspot. Please note you will need two mobile devices for this setup (one will serve as a router and the other used to set up your Nest Hub).
Keep us posted.
Cheers,
Muddi
10-16-2022 03:19 PM
Hi there,
How was your device? Have you had the chance to try connecting it to a mobile hotspot?
Cheers,
Muddi
10-16-2022 10:29 PM
The problem seems to have magically disappeared, but if it ever returns I will try that and come back here. Thankyou for your support!
10-16-2022 11:35 PM
Hey AlphaLzr,
Happy to hear that your issue was resolved! It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.
Cheers,
Muddi
10-20-2022 10:16 AM
Hey there,
I wanted to check in, and let you know that I will be locking the thread in 24 hours.
Best regards,
Jake