RadioApp no loading on Google Nest Hub Max

[SteveCairns]

RadioApp will not load on my Nest Hub Max. Other nest devices in the same household are fine.
Has been working fine, but stopped within the last week or so. Responds to my voice command "Play 3AW' but then the loading process freezes. Other radio services seem fine (iHeartradio) works on the Hub max, but RadioApp does not.

Contacted Google support via email ... the suggested the usual reboot and update solutions ... no change. Opened a chat to Google support, nothing additional to help, but they did suggest to open a Feedback on the issue through the Google home app. When enough people report the same issue, it gets the attention of the next level support people, who should be able to resolve the issue.

** UPDATE **
This is a Google issue ... probably a bug in a recent firmware upgrade that you have no control over.
If you are on firmware level 26.20250116.103.2201 you will probably have the problem.
It is a worldwide issue for Nest Hub devices. Google are aware and some users in the UK have recently reported their problem has been fixed. Hopefully just a matter of time before they roll the fix out to us in Australia ... keep checking.

[JaneG]

Hi All,

I have been in contact with Radio App support who are also working on the issue - I was asked to try ZEN 1170 which I found did work - but like some of you I'm not interested in that station as would rather listen to Perth Music stations - so I've asked them if it's just the music stations that seem to be affected as news stations still seem to work.

Will keep you all posted.

[maninmelbourne]

Same here in Melbourne.  Radio App displays but doesn't play.  Mini hub works fine but not my Nest hub Max.

Have reset to Factory defaults and re-added but still doesn't play.

[SteveCairns]

For people in Australia (trying) to use RadioApp ...

One workaround that seems to work, it to use your nest hub like a bluetooth speaker.
Open the RadioApp app on your smartphone, connect to your station and then tap the 'cast' icon in the top right corner ... select your Nest hub device. The RadioApp app on the phone can be shutdown after several minutes and RadioApp keeps playing on the Nest device. Don't shut RadioApp app straight away, as that seems to disconnect the Nest device as well

Hope that helps in the short term.

[Kris2795]

I have the same problem. I hope the issue can be resolved as I now have to cast the radio from my phone to listen to it on the Nest Hub.

I have raised the issue with RadioApp.

[Kezz]

I have the same issue today 26th April 2025. Radio app says 'streaming 3AW from Radio App'  but just a black screen. I have a google nest.

[JasonC-Melb]

Well if a problem couldn’t get any worse it has. The problem is now occurring on the Nest Hub’s, which means my nifty (hopefully temporary) work around no longer works.

So with all of the topic mergers and a few Google Specialists posting , is there an ETA for a fix?

As much as I love my Hub’s I had no idea how much streaming Radio I was doing.

My mum has resorted to an old school AM/FM radio! At least that still works.

[EddyM]

We listen to 3aw on our google nest and the app has been out since the 20th of April. Come On Google fix this issue that lots of people are having.

[Newkitchen22]

Experiencing the exact same issue - with 3AW Radio app.  Have forwarded my feedback to Google.

[RozH]

Hi Steve and others communication on this forum.  Mid last week (eg: 22nd or 23rd April 2025) I noticed that 3AW was having issues loading RadioApp on Nest Hub Mini and Nest Hub Max, but it did eventually load. On Friday evening 25th April 2025, I asked Nest Hub Max to stream Radio 3AW, and RadioApp commenced to load, but then it stopped, and nothing further happened with the loading of 3AW. This is still happening now (Sunday 1.00pm). I've located a Support Phone Number (Ph: 133693) for 3AW, and the man who answered my phone call, stated that he wasn't aware of any issues, but after further communication with him, I directed him to this Chat and he advised that he will be contacting their Techincal Support Team to advise them. Hopefully someone is looking at this now.

[RozH]

I forgot to mention that I can get the ABC in Melbourne, South Australia, Brisbane. MidWest Ireland Radio, BBC Scotland and BBC England, and many others, but unfortunately, not 3AW.

[SteveCairns]

Hi RozH.

Yes exactly the same symptoms for me in Melbourne

[CateW]

Hi Steve,

We live on the Mid North Coast and listen to 2GB Sydney via RadioApp and it hasn't been working for a week now as well.  As many of the others have reported here it will play ABC and other channels but it seems like they've (Google/RadioApp) shut down the Nine radio group!?!?!  Food for thought.

[Davjac]

26 April 2025 suddenly my radio app on my Google home has stopped working

I reset my Google home and still have the problem

Im in  Perth

[Amber5]

This is going on too long and is driving our house crazy. Now the smaller Nest Hub is playing up with the radio app. We still can't get any of the talkbacks... 3AW, 2GB, 2CC etc. Can't get our local commercial FM stations but can get ABC/Triple J WITH THE RADIOAPP!! We've dusted off our old radios and will likely never buy a google product again after this. 

[CateW]

Hi Amber5,

I've noticed something interesting...We live on the Mid North Coast and listen to 2GB Sydney via RadioApp and it hasn't been working for a week now as well.  As many of the others have reported here it will play ABC and other channels but it seems like they've (Google/RadioApp) shut down the Nine radio group!?!?!  Food for thought.  Maybe it will resume after the election??

[Wezwez88]

I can see that majority of complaints are from Australia.  I have the same problem with global player  which is not loading from London (UK)

[degszie]

also having issues with Rayo 

liverpool

[Blu76]

This is also happening to me and has been for the last few days. 

I factory reset the display hub in the hope of it being a settings issue but it returned the same issue.

I've also noticed other issues with the home app. For example, if I ask the living room speak to play LBC for example, it will play there but not on the display hub but when I go to the home app and select devices, it won't let me adjust the volume level.like I used to. Also, my preset speaker groups have disappeared. If I try to make a new one, only display hub shows as available.

If I click on the setting for the display hub, I get a warning notification at the top saying some setting may not be available unless the device and the mobile device are on the same network, which they are! 

Very confusing stuff but something has definitely gone wrong. 

[joannegodfrey1]

Me too.  I have the same problem.  Google Nest has always played Global player, now says it's playing and doesn't.

[KingLawzy]

Fixed last night 

[Evanwk927]

Still not working for me last time I ever but a piece of **bleep** google home

[JasonC-Melb]

We all know it's annoying, happily all the other things still work. And yes, I am also surprised (and kinda impressed) how quickly all of us rely on the Nest Hub to stream all of our radio stations. Not sure that was the big use case when these products were designed!

Have you used any of the workaround ideas to keep things streaming Evan?

[SteveCairns]

That is good news.

May I ask which country you are in ?

[Vicki3]

I cannot get any radio stations on my home hub but the mini works fine. The only way I can get a radio station is to cast it from my tablet which seems to defeat the whole google hub. Worked fine until last Thursday.  Qld

[ChezCav02]

Having the same issue, as are many others from posts I've read. No one is solving it though 

[Vicki3]

I have tried everything google has said to do, re-start modem and wireless internet reboot everything with no success but strange my small mini works ok???? I don't think google even knows what is wrong as they cannot give me an answer. I am going to turn it off for a few days and see

[Pezza]

Same with our google nest hub. The google nest mini and Google nest Audio work correctly

What happens with the google hub is 

1. Tell it to play radio station

2. Google nest hub shows the radio app just looking for the stream

3. Google nest hub displays the Radio App logo nothing else

Its like the app crashes or defaults to the logo as it cant find the stream.

This and google removing features is now making me question on why did I choose google. This isn't the first time the radio app or other radio apps having issues. 

[Vicki3]

exactly the same with mine something is not working is it??

[Vicki3]

is there something else I can use other than google??

[JanelleT]

I have the radio station app on my phone and I cast it to the hub  👍🏻

[Sue5]

That’s exactly what I am doing now too!

[cdinoz007]

Yeah, same here.

I have 2x Nest Hubs and about 6 Nest Mini speakers. 

The Mini Speakers are streaming Radio stations OK, but neither Nest Hubs are stream radio stations. Spotify and Amazon Music are playing OK, just no radio stations. (Sydney)

[Vicki3]

I am in Queensland,  it must be world wide.  I wonder if it was a very bad update

[Pooley53]

I have suddenly lost FM radio on both my Nest devices- went off last night. AM radio is working ok Located Sydney Australia

[dag1969]

Still no radio stations in Nest hub. All other speakers/minis work fine. Went through ALL troubleshooting INCLUDING factory reset with hopes it would work...it is NOT working. This issue seems super common with multiple users...this needs a fix ASAP. US/PA

Thanks!

@links to members 

[swhits1957]

I'm in UK and can't connect to global player. Plays other stations but not this one. No issues for 4 years. As above I've also done a full factory reset. Oh and I can't even play Spotify from my android phone any more.

[davincimodernus]

Same for me. It's been 2 days. It's really the tunein app that doesn't work for me. Other app like Radio-Canada works.

[swhits1957]

From numerous searches it appears to be an issue with  firmware 26.20250116.103.2201. 

[photongalaxy]

Is there a way to revert to a previous version of the firmware perhaps?

[Ando62]

All of a sudden my display has stopped playing radio.  It starts loading radio app then stops.  I could initially start the radio on another google home gen2 and then said play on kitchen display now that has stopped working as well.  I also cannot cast it from my phone it starts loading and does nothing.  I have switched it off rebooted it done it all please help