RadioApp not loading on Google Nest Hub Max

[SteveCairns]

RadioApp will not load on my Nest Hub Max. Other nest devices in the same household are fine.
Has been working fine, but stopped within the last week or so. Responds to my voice command "Play 3AW' but then the loading process freezes. Other radio services seem fine (iHeartradio) works on the Hub max, but RadioApp does not.

Contacted Google support via email ... the suggested the usual reboot and update solutions ... no change. Opened a chat to Google support, nothing additional to help, but they did suggest to open a Feedback on the issue through the Google home app. When enough people report the same issue, it gets the attention of the next level support people, who should be able to resolve the issue.

** UPDATE **
This is a Google issue ... probably a bug in a recent firmware upgrade that you have no control over.
If you are on firmware level 26.20250116.103.2201 you will probably have the problem.
It is a worldwide issue for Nest Hub devices. Google are aware and some users in the UK have recently reported their problem has been fixed. Hopefully just a matter of time before they roll the fix out to us in Australia ... keep checking.

** UPDATE 2 **
Working here in Melbourne on Friday 2nd May at 9:45am. Was not working at 6:45am.
Seems ok for 3AW , 2GB , 6PR , ABC , GoldFM , Smooth FM , Nova , KIIS ...
...  but not for MMM , MMM Classic Rock , FOX FM , 3MP .  That is all that I quickly tried.
Interesting is that my firmware level has not changed for my Nest Hub Max. This suggests that there might have been as issue in RadioApp that they are progressively fixing up.

We will probably never know the root cause of the problem, but let's hope they get ALL the stations back ASAP.

[Roger_B]

Just tried this "Hey Google play FiveAA on TuneIn" ... and it looked hopeful, as I got a TuneIn logo and welcome to TuneIn, but then still got no radio station played .. so the suggestion by IanR55 did not work for me.

[Compmom5]

Darn, I was just getting on to reply that this worked, but it already stopped after about 30seconds of playing. Back to Alex for Radio until Google gets this fixed.

[chris2468]

As a reminder to submit feedback, on your device do “Hey Google, send feedback” and then give it a brief description of what's wrong (it'll also do a screenshot for you) and then send the feedback.

Hopefully with enough of us doing this, they'll get the info they need to get this fixed sooner than later

[BOT4]

Same issue

[KenGC]

LBC first stopped working via Global Player. A day later it also stopped working via TuneIn. 2 x Nest Hub both the same. Reset and reinstall does not resolve problem.

[Pixelguy]

Global player and Rayo just hang won't play any station, TuneIn still works but you have to say stream on TuneIn or it diverts to global player and freezes again! Is Google fixing this a priority ??

[KenGC]

I can say just "play LBC" and it defaults to trying Global Player. I also try "play LBC from TuneIn" neither work. They say they are connecting but don't.

[Pez70]

Google support told ne that they dispd an update about 2weejs ago. Think its 9 media (2GB in Sydney stopped playing). Google nest will play ABC radio. 
My Levino nest will play 2GB. They afe suggesting its because they are still using an old platform. 
Have rung 9Nedia twice and no reply. . Seems a blame game. 

[KenGC]

It happens to me in Spain

[JasonC-Melb]

SteveCairns workaround to use RadioApp from a phone (at least for us in Australia), is working well. 

Which left me wondering what the issue could be. Given ABC works I wonder if it's to do with RadioApp wanting to play adds before the stream? There doesn't seem to be any adds played before streaming ABC.

[Willow1]

Good observation JasonC. Any Australian Broadcast Corp station works with no issues. But mainstream radio stations it doesn’t work which does have an Ad before the radio stream starts. 

But only on Google Nest Hub Max. I had no issues streaming any radio station to a Google Home Hub or mini. 

I would have thought Google would have a fix by now as it appears to be a Global issue on Nest Max Hubs based on the feedback in this forum 🤷‍

[JasonC-Melb]

My thoughts exactly, surely Google has a fix ready to go!

This weekend my Nest Hubs stopped streaming, which was my earlier workaround, stream on them and then select the Hub Max. But they stopped, perhaps yours missed the update and kept working! Well done!! 😀

[SteveCairns]

Hi Jason. Streaming from RadioApp from iphone is still working.

[Sadl1954]

Funny I have had same prob when I ask for 2gb radio to stream it stopped a week ago as well. Could it be the 2gb App?

[Vicki3]

Mine stopped good Friday all was ok until then. I am casting from my phone at the moment but thinking of getting and Alexa

[Wendywooz]

We need to bombard 3aw and 2gb as they dont seem to care we cant listen in our usual way- if at all

[benji75]

As this has been going on for several weeks now, its obvious they are involved in the blame game at the moment rather than trying to fix the actual problem. I've looged feedback with diagnostics, but it's doubtful that they'll do anything with it.

[Johnno9]

I am in Australia I have done  exactly the same things as you still not working on the hub but working on all other speakers on my network

[Matt62]

I’m in Victoria Australia. Came home and exactly what’s been described has occurred. Can’t play anything using RadioApp on the nest yet the mini plays fine. Have deleted the app and set it up again, factory reset the nest, all to no avail. Clearly it’s a Google/RadioApp issue? 

[KenRae]

I have the same problem but only some stations. Always Radio Ap on display devices,  but seems to be spreading to my speakers as well.

[Ron135]

I'm in Perth and exactly the same issue with radio app not playing on my google hub. All other google products working fine.

Come on Google.... please fix....

[Butterbox]

2 x nests will not play 3aw on radio app

[Ang6]

yep, up to 2 days ago i was able to play Hot Tomato 102.9 and JJJ. Now when i give the command, it says it's doing it through Radioapp but nothing happens.  I can play ABC radio, not sure what else.

[Vicki3]

I have given up on google and going to Alexa, google seems to do nothing to sort it out

[Fwmade]

Iheartradio is no longer working on my Nest hub max in Australia. Very frustrating

[SteveCairns]

I just received this email reply from RadioApp support ...

Thank you for enquiry.

Regarding issues with Google Speakers and RadioApp, we are aware that there is currently an issue with the latest firmware on Google Nest devices. It has caused issues with majority of stations not playing on the device.

We are looking into this issue and have also asked Google to investigate.

Cheers,

RadioApp

[Joedicko]

Well at least they know there is an issue and it is being looked into for a solution. 

[Vicki3]

Oh well we will wait and see

[Joedicko]

Hi Steve that was google support

[dwade]

I have the exact same issue and only stopped working about a week ago, prior to that it was fine.  

[Kerrykokotis]

Gday. I am in Adelaide.  My radio app does exactly the same on next but my mini works fine? 

[SheriLou]

We're having the same issue today, 28.4. Won't load on any of our google devices. Quite frustrating. Hopefully it's fixed soon. 

[RamseyA]

It's clearly an issue with some update that google has made, this is not a single user issue.

We've all got the same issue.

[Mat_R]

Hi all, yep exactly the same here... my first gen display stopped working a couple of weeks ago... swapped to my second gen which continued to work for a week or so and then also stopped working.
I've tried factory reset, unlink/re-link, nothing resolves it. Mini's are working fine. 

I left an incident report on Rayo letting them know that they are losing all of their listeners with these devices... so hopefully this will get them kicking Google to actually do something.

[Haydnm]

My Google Max hub will no longer play any Radio stations. Tried reboot nothing. Will play Apple music, but sadly no radio 😡

[CNG59]

I have the same problem with my hub max but it works on the minis. Also tried the power off and back on but still the same.

[CordwellC]

I've had it on global player. It stopped working but tune in is working fine. Just on a hard reboot but still not working, I guess I'll raise a feedback ticket as well.

[Steve1962]

Have same issue. Some stations work others dont. Google fix your **bleep** update.

[Vicki3]

agree Google just fix your blunder

[Bunch1958]

I have had this problem for the last few days. Did all the troubleshooting but still no radio. My Google mini is fine. Hopefully Google will fix the problem quickly