Recent highlights is no longer available in Photo Frame?

[SS7C_Philip]

I have been using recent highlights for photo frame on Next Hub for years, but this function becomes unavailable recently. Now I have to manually pick an album if I choose Google Photo as my photo frame setting. Any ideas?

[jenniffert]

Hi SS7C_Philip,

Thanks for reaching out to the community. I’m sorry to hear that your Google Photos isn’t showing the recent highlights in the Photo Frame. I’d be happy to help.

To better assist you, I’d like to confirm if you want to add the recent photos to the photo frame. If so, in this case the option isn’t currently available, and you may need to create an album and add the photos that you prefer.

In addition, I’d like to ask the following:

• What is the generation or the specific model for the Nest Hub? Here’s a helpful article about how to identify the model of your device.
• Does this inconvenience happen on another device that could be linked to the Nest Hub?

In the meantime, try the following steps:

• Ensure you have the latest versions of the Google Home app and your mobile software.
• Verify that the Google account linked to your speaker is the same one you’re using on your mobile device. For reference, you can check out this article: Check which Google account is linked to a speaker or display.

Please keep me posted.

Best regards, 

Jenniffer

[SS7C_Philip]

Hi Jennifer, thanks for your attention to this. Please find my answers inline below: 

To better assist you, I’d like to confirm if you want to add the recent photos to the photo frame. If so, the option isn’t currently available, and you may need to create an album and add the photos that you prefer.

It used to have an option called recent highlights, an auto-generated album that keeps updating itself. I don't care how "recent" it needs to be but it was dynamic for sure. 

In addition, I’d like to ask the following:

• What is the generation or the specific model for the Nest Hub? Here’s a helpful article about how to identify the model of your device.
  • I have a 1st Gen Nest Hub, formerly called Home Hub
• Does this inconvenience happen on another device that could be linked to the Nest Hub?
  • I don't really understand this question. I have a Nest Mini and some smart home devices linked but neither of them has a photo frame function. 

Let me know if you need more information. 

Best, 

Philip

[lusvin]

Hi @SS7C_Philip,

Thank you for your reply and providing us with this information. I'm sorry to hear about the situation that you're experiencing. 

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there; remember to attach the community thread. 

Let me know if you have any questions.

Best regards,

Lusvin.

[SS7C_Philip]

Filled. Sorry for the delay. 

[lusvin]

Hello again @SS7C_Philip; we haven’t seen your form submission come through. Were you able to access it alright? 

Let's try to fill out this form again, and please make sure to attach your username and the community thread. Let us know if you’re running into trouble or still need our help.