Reconnected hub but camera won’t work

[Demrtnz]

I accidentally deleted my Google hub.  When I finally figured out reconnecting the camera didn’t connect.  When I scan the QR to reconnect, the message says it’s connected to a different account, but it isn’t… how do I reset and reconnect properly?

[Muddi]

Hey Demrtnz,

Sorry to hear about your experience with your device, but thanks for bringing this up. To confirm, is it a Google Nest Hub Max? If yes, are you using the same account when you first set it up? How many home structures do you have on the Google Home app? How many accounts are linked? Have you check "Other Cast devices" if your Nest Hub Max is showing?

Looking forward to your response.

Cheers,

Muddi

[Muddi]

Hey Demrtnz,

How's your device? Let us know if you still need help, and we're glad to assist you further.

Cheers,

Muddi

[Demrtnz]

Gave up and just did a factory reset and started over.

[Muddi]

Hey Demrtnz,

To confirm, are you able to stream your camera via voice command now?

Cheers,

Muddi

[Jake]

Hey Demrtnz,

I wanted to check in and see if you managed to see Muddi's post. Please let me know if you have any questions from here. I would be happy to assist, and ensure you are good to go.

Best regards,
Jake

[Demrtnz]

I got it working.  Thank you! I don’t have great tech skills but I’m learning! 

[Demrtnz]

I hope you see this.  Yes I did get it working.  I thought I’d replied previously, but it doesn’t show so I apologize for such a delay.  I ended up doing a factory reset.  Turns out it was helpful to go through all the settings again since I was new with the device the first time. 

[Princesss]

Hi Demrtnz,

Thanks for the update. Glad to know that it's already working after trying some steps. It would be very helpful to others who are also experiencing the same thing.

I'll consider this post as complete and will lock this thread in 24 hours. Feel free to start a new one if you need any assistance with your Google Nest devices.

Best,

Princess

[Demrtnz]

Sorry to those that I can’t seem to get replies to. I ended up doing a factory reset and starting over on my Hub. But it was a good thing as I got to go through the new user walk through now that I have more experience with it and it was actually very helpful.