Recording while off

[Spaghetti69]

My nest hub max has started recording while turned off in the past week. I get notifications while the light is off and it is set to off in the home app by the home\away routine. This is absolutely unacceptable for obvious reasons and gives me a really good reason to trash it out. 

[Dan_A]

Hi Spaghetti69,

This is not the experience we want you to have, let me help you. A few questions: when did your issue begin? Were there any recent changes made? How often does it happen? Have you seen the recordings?

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router, followed by your Nest Hub Max.
2. Plug them back in after 5 minutes.
3. Restarting your phone might also help.

Let me know if it happens again so that we can proceed on other troubleshooting steps.

Best,

Dan

[Spaghetti69]

It has since stopped recording clips when "off" and with no recording indicator light. But the damage is done, it can no longer be trusted. And yes it was absolutely recording viewable footage. 

[Dan_A]

Hey there,

Apologies for the delayed response and thank you for the confirmation. Let's take a closer look. Send me the firmware version of your Nest Hub Max. Here's how:

To check which firmware version you're on, follow these steps:

1. Open the Google Home app .
2. Touch and hold your device's tile.
3. Tap Settings Device information.
4. Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Check the version on your Nest display:

1. Swipe up from the bottom of the display screen.
2. Tap Settings About device. You should find your "Cast firmware version."
   • For Nest Hub (1st gen) and Nest Hub Max: If “Fuchsia Version” is also listed, this means your device runs Fuchsia.

Keep me posted.

Regards,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still needed help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Cheers,

Dan

[LovelyM]

Hi Spaghetti69,

We haven't heard from you in a while, so we'll be locking this thread if there's still no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread here in the Community.

Many thanks,
Lovely