Recovery mode loop

[Losville95]

Hi my Google hub went few weeks ago recovery loop. I have troublesooted it and tried recommended tricks but it will go alltime to back recovery mode. It wont reset.

[moralesvicente]

Hi  Losville95, 

Thanks for posting here in the community forum. I’m sorry to know your Google Nest Hub is stuck in recovery mode. So don’t worry; I’m here to help. 

It's great to know you've taken action on the matter. I'd like to ask you a few questions to gather more information. 

• What is the exact model of the Nest device you have? If you are unable to recognize it, please check out this article: Google Nest speakers and displays.
• Would you mind telling me what troubleshooting steps have you performed so far?
• Could you attach a picture of the recovery mode? 

Any additional details you can provide will be helpful.

Best regards,

Daniel

[Losville95]

Hi! I have Google Nest hub.

It tell's me to press both volume buttons to reset device and when i do that it reboot and tell's me again do the same thing. i have unplugged it and then plug device back on with both buttons pressed down, nothing happens. It allways go back recovery mode.

I have exactly same problem what is in here reddit post below

https://www.reddit.com/r/googlehome/comments/17rw7dj/nest_hub_2nd_gen_recovery_loop/

[moralesvicente]

Hey Losville95, 

Thank you so much for keeping me updated. I appreciate your efforts in performing the troubleshooting steps above.
 
The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there. 
 
Regards,
Daniel

[Losville95]

I have filled that form today.

[Losville95]

It's paper weight now 😞