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Repair Google Nest Hub

PTD
Community Member

Google Nest Hub has been dropped several times and now has a badly cracked screen and doesnt work.

Is it worth getting it repaired?

If not where can I recycle it?

I got a quote locally for £80.

Also where can I get screen saver and protective cover

11 REPLIES 11

Princesss
Community Specialist
Community Specialist

Hi PTD,

 

Thanks for posting.

 

Sorry to hear about what happened with your Google Nest Hub. Unfortunately, our warranty doesn't cover any cosmetic damage and that includes, scratches, chips, dings, dirt, cracks, and dents. 

 

To further check our warranty policy, you may click this link for your reference.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi PTD,

 

Chiming in to check if you still need help with this?

 

Hope the previous thread answered your question, otherwise I’ll be locking the thread.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi PTD,

 

I haven’t heard from you, so I’ll be locking the thread in 24 hours. Thanks for posting!

 

Best,

Princess

jono_1001
Community Member

Hi PTD,

What did you do in the end?

My hub has a cracked screen and I need to get it repaired, Google don't repair or recommend repairers.

Thanks

Juni
Community Specialist
Community Specialist

Hi jono_1001,

 

Thanks for posting in the Google Nest Community.

 

I'm sorry to hear that you are experiencing the same issue on your device. Unfortunately, Google Nest doesn’t cover any cosmetic damage.

 

You may check the helpful link provided in this thread for the warranty policy.

 

Best,

Juni

jono_1001
Community Member

Thanks Juni, 

Already aware the warranty doesn't cover cracked screens but still need to find a way to repair it, helps keep working electronics out of landfill.

After suggestions on how/where to get repaired.

Thanks

Juni
Community Specialist
Community Specialist

Hi there,

 

We understand that you want your device fixed however, we are not tied to any third party device center. You can visit local technicians to check repair options at your own cost.

 

Thanks,

Juni

jono_1001
Community Member

Thanks Juni,

This is why I asked PTD what they did and who they went to.

Sorry I thought this was a community forum for sharing help.

 

I'll try Reddit 

Cheers

 

Juni
Community Specialist
Community Specialist

Hi there,

 

Since we were able to answer your inquiry, I will mark this thread as resolved after 24 hours. If you need help create a new thread and Community will help you. 
 

Cheers,

Juni

For others reference:

You can get replacement screens from Ali Express for about £40.

A search on YouTube and you'll find videos showing how to remove the front glass. Looks like it's glued on, but be careful of the ribbon cable connecting it.

 

Hope this helps.

Thanks to Juni for his support. Feel free to mark the thread as resolved now.

Juni
Community Specialist
Community Specialist

Hi there,

 

Thanks for that information, we appreciate that. 

 

Feel free to create a new thread if you have other concerns in the future.

 

Best,

Juni