Room showing on App not on displays or speakers

[Itnassol]

I added a room to my Smartthings called decking for the decking lights, so I can control them separately to the garden. The room shows in the Google Home App, and the lights can be controlled. However, they are not showing on any of the displays or speakers or the Max. I have rebooted, and reset several of the displays to no avail. Any help would be good.

[Michaelak]

Having the same issue. A few people have suggested changing the language and that’s not worked at all. 

[Dan_A]

Hello everyone,

@Itnassol, thanks for posting and for sharing what you've done to have your concern resolved. We're glad to hear that you've sorted it out although it took a few tries — thanks for not giving up on it and making it better by moving everything to Google Assistant. Feel free to let us know if you have any further questions here.

Just one quick final check. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Cordially,

Dan

[Itnassol]

Hi Dan, Just for clarity I didn't solve this by moving everything to Google Home, Google Home has no Zigbee network, I solved it by removing Smartthings and moving all my devices to Home Assistant, but I do have to say Google works so well with HA, I would advise people to give it a try. Thanks for your time, Andrew

[Dan_A]

Hi Folks,

Thanks for bringing this up and I'm sorry to hear about this experience.

To understand the issue better, please provide the answers to the following questions below:

• Are you trying to view and control your lights on your Google Nest Display?
• Are you able to control your Smartthings using your Google Home/Nest devices via voice command? 
• Are all your devices on the same Wi-Fi network?

Give these steps a try:

• Do a sequential reboot by unplugging the power of your router/modem, your Google Home/Nest devices and your smart lights. 
• Unlink-relink your Smartthings from your Google Home app.

Tell me how it goes.

Best,
Dan

[Azarco]

Hey everyone,

We know you have other things to do. Did the suggested steps shared above help? Let us know by updating this thread, and the Community will be happy to lend a hand.

Thanks,

Alex

[Azarco]

Hey all,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Regards,

Alex

[Michaelak]

An update from me. The issue has resolved itself…amusingly after posting on forums to explain the issue and contacting support. 

unlike the original poster, I was using smart things but had the same symptoms. 
Voice command worked but the rooms or any devices were not visible on the display. 
We decided that we’ll just use voice command, and a day or so later the rooms appeared. Not after any direct action, just time passing. 

Prior to this, no amount of WiFi or device resetting made any difference. It just needed time apparently. Or a maybe it was my moany email to support…?

 

Are you trying to view and control your lights on your Google Nest Display?

yes

• Are you able to control your Smartthings using your Google Home/Nest devices via voice command? 

yes

• Are all your devices on the same Wi-Fi network?
  
  

yes

[Dan_A]

Hi everyone,

@Michaelak, awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.

Best,

Dan

[Princesss]

Hey Andrew, 

Thanks for getting back to us. Glad to know that you have your device working again. I'll also make sure to pin your post so others can try the steps you posted.

Since this has been resolved, we'll consider this as complete and will lock the thread in 24 hours. Feel free to start a new one if you need assistance with your Google Nest speakers and the team would gladly lend a hand.

Cheers,

Princess

[Itnassol · Accepted solution]

Hi, Sorry for the delay, I was at a funeral, so to further this discussion, I "fixed" it in the end by disconnecting Smartthings, turning off all the hubs, (The ST Hubs) then turned them back on and reconnected, However it lasted about a week as when I made a change it did it again, I am convinced that this is an issue if you use the Smartthings IDE, and not the app, if I made a change on the App it seemed to take, but not if that same change was made on the IDE, My final solution is to drop Smartthings, I have moved over to Home Assistant, works so well with Google, If I make a change on that you can have the app open and you will see it update in about 20 secs, absolutely brilliant. I wanted to keep Google as I feel it is a better system.