07-18-2024 08:40 PM
I have 3 Google home mini devices. All of a sudden I'm getting the something went wrong error on all of my routines. My alarms will go off, and when I shut them off, my routines do not start. If I try to turn my devices off or lights, it responds that something went wrong or it can't connect to geeni. However it still turns on/off lights. It will also turn off and on tvs and other devices but will still say something went wrong. It also no longer recognizes my voice. For example if I ask it to find my phone, it tells me try again but it will ring my phone anyway. I tried to remove and rea add the devices but it's still doing the same thing. I've reset the Internet modem and router as well.
07-29-2024 04:50 PM
Hi @Phillgon,
I understand how frustrating this must be. It sounds like you've already tried a lot of troubleshooting steps, which is great! Let's work through this together.
To narrow down the issue, could you please clarify a few things:
While we gather more information, here are some additional steps you could try:
If you continue to experience difficulties, please let me know so we can provide further assistance.
Best regards,
Josh