07-23-2024 12:04 AM
Hello - seen a few similar posts but without a confirmed outcome: my Google/Nest Hub has become pixelated and depending on conditions which I've not worked out yet, shows a halo/glow across the screen. I've rebooted/reset and it seems to be hardware: is there any kind of fix for this?
07-26-2024 08:04 AM
Hi, @cmbuild,
Thank you so much for posting in the community. I’m truly sorry your Nest Hub screen is pixelated. I’m happy to assist you and find a solution.
To better assist you, I have some questions related to your device:
Feel free to ask any questions you might have along the way.
Best regards,
Ana
07-26-2024 08:49 AM
Rebooted, rebooted with a long wait, factory reset.
Noticed it a few days ago.
It sits on a bedside table, doesn't get touched never mind knocked over or dropped.
Display is still working, just low resolution and has a glow at times.
Assistant still working.
07-26-2024 08:59 AM
Hi, @cmbuild ,
Thank you so much for your quick response. I appreciate all the efforts. I’m truly sorry that after following all the troubleshooting steps, the screen of your Nest Hub is still pixelated.
To receive further assistance for your device, please fill out this form with all the necessary information. Once you've completed the form, let me know.
Keep me posted,
Best regards,
Ana.
07-26-2024 10:29 AM
I've completed the form.
07-26-2024 11:16 AM
Hi, @cmbuild ,
We've received your form and appreciate the details you provided. Please keep an eye on your email, as someone from my team will contact you shortly to help. If you have any questions or concerns in the future, feel free to reply to this post.
Regards,
Ana
07-29-2024 12:54 PM
Unsuprisingly it's been out of warranty for nearly 4 years - but is this definitely a hardware issue as others have seen the same?