cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Nest Hub pixelated and halo/glow across screen sometimes

cmbuild
Community Member

Hello - seen a few similar posts but without a confirmed outcome: my Google/Nest Hub has become pixelated and depending on conditions which I've not worked out yet, shows a halo/glow across the screen. I've rebooted/reset and it seems to be hardware: is there any kind of fix for this?

Similar: OneTwo

PXL_20240723_062001246.jpgPXL_20240723_062010533.jpg

6 REPLIES 6

luciaaa
Community Specialist
Community Specialist

Hi, @cmbuild,

 

Thank you so much for posting in the community. I’m truly sorry your Nest Hub screen is pixelated. I’m happy to assist you and find a solution. 

 

To better assist you, I have some questions related to your device:

 

  • What are the troubleshooting steps you've already tried?
  • When did the behavior start?
  • Was the device dropped or knocked over?
  • Is the display still working?
  • Is the display's Assistant working?

 

Feel free to ask any questions you might have along the way.

 

Best regards,

Ana

cmbuild
Community Member

Rebooted, rebooted with a long wait, factory reset. 

Noticed it a few days ago.

It sits on a bedside table, doesn't get touched never mind knocked over or dropped. 

Display is still working, just low resolution and has a glow at times. 

Assistant still working. 

luciaaa
Community Specialist
Community Specialist

Hi, @cmbuild ,

 

Thank you so much for your quick response. I appreciate all the efforts. I’m truly sorry that after following all the troubleshooting steps, the screen of your Nest Hub is still pixelated.
 

To receive further assistance for your device, please fill out this form with all the necessary information. Once you've completed the form, let me know.

 

Keep me posted,

 

Best regards,

Ana. 

cmbuild
Community Member

I've completed the form. 

luciaaa
Community Specialist
Community Specialist

Hi, @cmbuild ,

 

We've received your form and appreciate the details you provided. Please keep an eye on your email, as someone from my team will contact you shortly to help. If you have any questions or concerns in the future, feel free to reply to this post.

 

Regards,

Ana

cmbuild
Community Member

Unsuprisingly it's been out of warranty for nearly 4 years - but is this definitely a hardware issue as others have seen the same?