**SOLVED** Lorex camera works in Home app but NOT Nest hub or Chromecast

[jrocksinabox]

For you Lorex IP camera fans, that have been banging your heads as to why you can see the camera feed fine in your Google Home app, but NOT on the Nest Hub Max or Chromecast, I figured it out. Say goodbye to only seeing "Lorex Camera" message on your Chromecast feed:

ENABLE AUDIO RECORDING ON SUBSTREAM 1 FOR EACH CAMERA.

I spent weeks trying to figure this out, resetting, rebooting, wasting time with Lorex support, switching to my own PoE switch thinking the subnet was the issue... but I knew it had to be something simple since he home app played everything fine.

Also, I could stream the Lorex doorbell camera fine on Hub and Chromecast. I tried all codex and compression and frame rate settings. Nothing. I noticed that the doorbell had sound (while I was eavesdropping on some utility workers out-front) and while playing with camera settings audio was always off. So I thought, sure lets try it and it instantly worked!

Mentioning @jroel @altenbach because their posts came up in my search with the same frustrations, but no solution was provided or he forum was closed too quickly.

I suspect Google requires an audio channel when streaming video. Its too bad Lorex couldn't provide even an empty channel when audio recording is no enabled.

Hope this helps someone!

[altenbach]

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@jrocksinabox wrote:

I suspect Google requires an audio channel when streaming video. Its too bad Lorex couldn't provide even an empty channel when audio recording is no enabled.

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Thanks for your research, looks promising. I will try tonight and report back.

(Of course this touches on the legality of audio recording, which typically requires consent. Are we breaking the law by enabling audio recording?)

Of course both sides can improve this! Google/Nest could just ignore missing audio, right? (the phone app already does!).  Should be be easy to fix on their (Nest) end too, now that they know what do to!

[altenbach · Accepted solution]

I can confirm that enabling audio fixes the problem. Thanks for the research!

[Princesss]

Hey folks,

Thanks for posting.

We appreciate everyone who shared some tips regarding this. We'll mark that post as recommended answer so others can try the steps posted.

Let us know if you have additional questions and the Community would gladly help.

Best,

Princess

[altenbach]

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@Princesss wrote:

We'll mark that post as recommended answer so others can try the steps posted.

 Well, the original post (not mine!) is actually the recommended answer, but it might be a limitation of the community (Khoros) that only replies can be marked as such. Maybe that could be improved. 😉

[Muddi]

Hey altenbach,

Thanks for the heads up! We'll take that as feedback as we can't recommend the OP's first post. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 

Cheers,

Muddi