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Says streaming, is not

Lisa
Community Member

Hey Google, play x

OK, streaming x

Then: Nothing 

3 REPLIES 3

frances
Community Specialist
Community Specialist

Hi Lisa,

 

Thanks for reaching out. I am sorry that your device is not playing your music. That is a very frustrating issue and I would be more than happy to help. First, I have some questions to get a better understanding of the situation.

  • Which Google device is this post in regard to? (model name, generation number)
  • Is this a new issue? Was your device working before?
  • Is this also happening with all types of media? (Pandora, YouTube, Spotify, Radio, etc.)
  • Is your device powering on and responding to commands?
    • Does this issue occur with music commands only? Or all commands (weather, answering questions)?
  • Can you try to reboot and Factory Data Reset your device? Does the issue still occur? 
    • A factory reset will reset your Google Nest or Home speaker or display to its default factory settings. 
    • Note: This action will clear your data from the device and can't be undone.

Thanks for your patience and I look forward to your response!

frances
Community Specialist
Community Specialist

Hi All,

 

It's been a few days since we have heard from you. Just checking to see if this issue has been resolved. Feel free to ask any other questions or concerns you have. We're here to help!

frances
Community Specialist
Community Specialist

Hi All,

 

As I have not received any response, I'll go ahead and lock this thread. As always, feel free to start a new thread if you have any questions or concerns and we'll be happy to help.