Screen Burn In

[jesslewisuk]

Hello Google/Nest Community,

I'm having issues with screen burn in / vertical interpollation on my google nest hub (Gen 1, model H1A)

Have carried out Factory Reset, but no fix.

Please can you advise on next steps for UK Customer

[mvtuico]

It is the same thing with mine. I chatted with one of their representative and told me that this is uncommon issue. I disagree because i can see so many people having the same issue. There could be some issue with their software or hardware. In that case, they should replace our device with a working software/hardware. Unfortunately, they told me to buy a new one. LOL! If they won't fix this issue i might as well switch to Alexa.

[Muddi]

Hey jesslewisuk,

Thanks for visiting the Community. 
 

I'm sorry to hear about your Google Nest Hub - I'd love to help. A few questions: when did the issue start? How long have you been using your device? Also, please check the current firmware and operating system version of your device. Make sure to take a photo of your device showing the firmware version and share it here.

@mvtuico: Sorry to hear about your experience, and I understand how you feel. About the screen issue on Nest Hub, our team already investigated it and was proven that it was more of a hardware issue. With that being said, we can only replace devices that are still in warranty.

Looking forward to your response.

Cheers,

Muddi

[jesslewisuk]

Hello @Muddi,

I would love to share Pictures but reply box states "you do not have permission to upload images"

- I noticed it just before the weekend, the screen didnt seem as bright. (Friday night maybe Saturday morning 13-14th May)
- Been using since purchase (Late - September 2020)
- "Cast Firmware Version" 1.56.291758

- "Software Version" 40.15.3.412086197

- "Operating System Version" 4.20210608.1.1146075

[Muddi]

Hey jesslewisuk,

I appreciate the information. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

[jesslewisuk]

@Muddi ... Done

[Muddi]

Hey jesslewisuk,

We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel.

Cheers,

Muddi