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Screen Burn In

jesslewisuk
Community Member

Hello Google/Nest Community,

I'm having issues with screen burn in / vertical interpollation on my google nest hub (Gen 1, model H1A)

Have carried out Factory Reset, but no fix.

Please can you advise on next steps for UK Customer

6 REPLIES 6

mvtuico
Community Member

It is the same thing with mine. I chatted with one of their representative and told me that this is uncommon issue. I disagree because i can see so many people having the same issue. There could be some issue with their software or hardware. In that case, they should replace our device with a working software/hardware. Unfortunately, they told me to buy a new one. LOL! If they won't fix this issue i might as well switch to Alexa.

Muddi
Community Specialist
Community Specialist

Hey jesslewisuk,

 

Thanks for visiting the Community. 
 

I'm sorry to hear about your Google Nest Hub - I'd love to help. A few questions: when did the issue start? How long have you been using your device? Also, please check the current firmware and operating system version of your device. Make sure to take a photo of your device showing the firmware version and share it here.

 

@mvtuico: Sorry to hear about your experience, and I understand how you feel. About the screen issue on Nest Hub, our team already investigated it and was proven that it was more of a hardware issue. With that being said, we can only replace devices that are still in warranty.

 

Looking forward to your response.

 

Cheers,

Muddi

Hello @Muddi,

I would love to share Pictures but reply box states "you do not have permission to upload images"

- I noticed it just before the weekend, the screen didnt seem as bright. (Friday night maybe Saturday morning 13-14th May)
- Been using since purchase (Late - September 2020)
- "Cast Firmware Version" 1.56.291758

- "Software Version" 40.15.3.412086197

- "Operating System Version" 4.20210608.1.1146075

Muddi
Community Specialist
Community Specialist

Hey jesslewisuk,

 

I appreciate the information. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

 

Cheers,

Muddi

@Muddi ... Done

Muddi
Community Specialist
Community Specialist

Hey jesslewisuk,

 

We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel.

 

Cheers,

Muddi