Screen Pixelated

[Pendog]

Hey guys, having issues with my nest hub (gen 2) that randomly happened. 95% of the screen has dark pixilation.  I have tried the factory reset, turning it off and on again as well as checking display settings and still no changes to the screen.  

Any further advice or steps? 

[Princesss · Accepted solution]

Hi Pendog,

Thanks for reaching out.

We're sorry to hear about this experience. Could you send us a photo or a short video clip of the exact display you're getting? Also, is there a way for you to send the cast firmware version of your Google Nest display? 

To check which firmware version you're on, follow these steps:

1. Open the Google Home app .
2. Tap your device's tile.
3. Tap Settings Device information.
4. Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Check the version on your Nest display

1.  Swipe up from the bottom of the display screen.
2. Tap Settings About device. You should find your "Cast firmware version."
   • For Nest Hub (1st gen) and Nest Hub Max: If “Fuchsia Version” is also listed, this means your device runs Fuchsia.

Looking forward to your response.

Best,

Princess

[Pendog]

Hello, thank you for touching base.  How do I upload and add photo's? 

[Alex_S]

Hello Pendog,

You can upload it to your Google Drive and share the link publicly.

Regards,
Alex