08-31-2022 09:52 PM
Within about an hour of setting up new nest hub 2nd Gen, screen went bad, showing vertical lines across most of the display and dark areas near the corners. The unit was sitting on a table the whole time never bumped or moved. No damage or scratches and shipping, and it worked for that first hour.
Reboot does not solve it. Factory reset does not solve it, and annoyingly after factory reset the screen display is so bad it is very difficult to read the qr code to redo the setup.
Looks like a hardware issue, but is there something software to try just in case before returning it for a working model?
09-01-2022 01:12 AM
Hi DeMarti,
Thanks for visiting the Community.
I understand how it feels when you're having issues on your Google Nest Hub (2nd gen) - we'd love to help. A few questions: is this a first-time setup? When and where did you purchase your device? What country are you located in?
Cheers,
Muddi
09-02-2022 11:53 AM
This is a first time setup of a new device.
Device was purchased directly from Google store and installed same day it arrived (31 Aug 2022)
I am located in U.S.
09-04-2022 03:55 AM
Hi DeMarti,
We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. This form is only meant for you to use, so let me know once you’re done.
Cheers,
Muddi
09-07-2022 03:49 AM
What form do you mean by " Please fill out this form"? Was there suppoised to be a link there?
09-07-2022 12:00 PM
Hello DeMarti,
We're sorry for that. You can fill out the form here.
Keep us posted once you're done.
Best,
Alex
09-07-2022 04:32 PM
Form submitted
09-07-2022 07:35 PM
Hi DeMarti,
We've received your form-- thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
Best,
Princess
09-03-2022 12:20 PM
Update:
1) Power off for several hours and power on clears the problem... but it comes back after a few hours use.
2) Now there is a thin solid black vertical line near left side of screen which doe not ever go away.
#1 seems like maybe to do with overheating, but device is in an air condition room and never feels hot to the touch. #2 seems like just a manufacturing quality issue.