Setting up google home device

[Pumpkin1]

I'm trying to set up google home, everything says its connected, but when I ask google a question it says its connected to wifi. Have rebooted router, turned off hey Google, but still no joy. Any help much appreciated 

[Azarco]

Hey Pumpkin1,

Thanks for reaching out — let's see what's going on. 

To confirm, are you using a private network? If so, do you have a dual-band router? Make sure your devices are within 15-20 feet of your router.

• Check router settings. (AP isolation must be disabled and UPnP must be enabled). 
• Reboot router again. 
• If you're using an iOS device, turn on Local network access for the Google Home app. Here's how: Privacy > Local Network > Google Home app 
• Reset your Google Home to its default settings.
• Try using a mobile hotspot to set up your devices (To isolate the issue). 

Looking forward to your response.

Best,

Alex

[Muddi]

Hey Pumpkin1,

I just wanted to follow up on this. Let us know if you still need help with your device, and we're glad to assist you further.

Cheers,

Muddi

[Azarco]

Hey Pumpkin1,

Just checking in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Kind regards,

Alex