Setting up google home

[EesBee4]

I am setting up my Google Home and I am up to the did you hear the sound and there is no sound even though my google home is lit up

[frances]

Hello EesBee4,

Thanks for reaching out. I am sorry to hear that your set up process is not going smoothly. I would be more than happy to help get your device running and connected. First, I have some questions to get a better understanding of this situation.

• Which Google Home device is this post in regard to? (model name, generation number)
• What country are you located in?
• Is your device showing up as connected in the Google Home App?
• Are you seeing any error messages? On the device itself or the Google Home App?
• Are you on the same WiFi network as your other devices? 
• Have you tried connecting your device to a mobile hotspot instead? What happens?
• Can you please try to do a reboot and Factory Data Reset on your device? Are there any improvements? 
  • A factory reset will reset your Google Nest or Home speaker or display to its default factory settings. 
  • Note: This action will clear your data from the device and can't be undone.

I look forward to your response, thanks for your patience!

[frances]

Hi All,

It's been a few days since we have heard from you. Just checking to see if you have any other questions or concerns. We're here to help!

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.