Setting up my Nest Hub. Swiping left issues

[Radamson]

Hello, I have just taken my brand new 2nd Gen Nest Hub out of the box and am going through the tutorial. Step one tells me to swipe up to see the settings menu. That worked fine. Step two says swipe left (from the right side of the screen) to see what my day looks like. I am following the blue dot showing me what direction to swipe, but when I do that, it only takes me to my photo frame and no where else.

After a few attempts, it asks me if I want to continue the tutorial or try later. I tried ending the tutorial and restarting but had the same issue. I have tried to swipe left from the main screen (not in tutorial mode) and it still takes me to the photo frame page. 

Does anyone have any tips? Thanks a million! Not sure I typed the word tutorial enough in the explanation. :))

[kingjohn]

Forget help files, they are outdated a week later ha ha.

What are you trying to do, is the device working ok but you want to setup a few things? Have you loaded the home app and while your phone is on the same wifi you can change a lot of things.

Other than that, clean screen, clean hands, swipe in many different directions, i dont know your item, i do have 2 nests no camera, and 2 nest hub max, most things are done in the app, just a few has to be done on the display.

I just looked up your device and it looks the same as my nest hubs, swipe down from top to show menu, tabs on top say home control, media, communicate , i put 1 finger in center of screen and can move left or right

[Radamson]

The only things I can do on the Hub is swipe up to see the setting menu (the 6 options like setting wheel, volume, do not disturb option, etc) and see my photo frame. That is it. If I swipe down it takes me to photo frame. If I swipe left it takes me to photo frame. If I swipe right it takes me to a black clock. 

so at this point I’m assuming the device is not working okay. This is my first hub. It doesn’t seem like it’s working properly though. That being said, the screen is brand new and clean and I’ve washed and dried my hands thoroughly. 

[Princesss]

Hi everyone, 

Thanks for visiting the Community.

@kingjohn, we appreciate your insights. 

@Radamson, sorry to hear about this experience. By any chance, have you already tried to perform a complete reset? Also, can you please send a photo of the exact display so we can check further? 

Keep me posted.

Best,

Princess

[Princesss]

Hi everyone,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hi everyone,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess