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Show my photo memories shows same photo on repeat

Nine_thermidor
Community Member

Hi this morning I've noticed a new issue with my Nest Hub Max. I tapped 'show my photo memories' and it started showing a gallery of pictures. The white progress bar at the bottom steadily filled while the first pictures was on display; I expected it to switch to the next picture when full, but it cycled back to the same picture. I can manually progress to the next picture by tapping but then it sticks on the that picture in the same way. 

I've also been having trouble with my Youtube Music playlists which I've posted about on another thread - it's repeating a very small number (2-4) tracks over and over instead of providing an infinite shuffled playlist. I mention this as this seems like a similar issue. 

My firmware version is 11.20230306.3.139

1 REPLY 1

Princesss
Community Specialist
Community Specialist

Hi Nine_thermidor,

 

Thanks for reaching out. 

 

Sorry to hear about this experience. Could you send us a photo or a short video clip of the exact display you're getting every time you try to view your display photos? We'd like to investigate on it further. Also, with regards to your issues with using YouTube, do you have any case ID or thread link?

 

I look forward to your response.

 

Best,

Princess