Smart bulbs don't dim when snoozing using sunrise alarm

[jessflix]

I use the sunrise alarm and have it set to gradually turn on a smart bulb in the same room. This works for the initial alarm, and if I snooze by physically tapping the button it will dim the light back to what looks like 1% and then gradually brighten it before the (snoozed) alarm like it should. However if I snooze with voice, the light stays on at 100%. I can use voice to dim the light, but then it never brightens like it should for the snoozed alarm. This has occurred on more than one gen 2 hub so it I don't think resetting will help. 

[Princesss]

Hi jessflix,

Thanks for reaching out.

Could you please tell us what type of lights are you using? Also, before you experienced this, have you made any changes on your network? 

Before we try some steps, let's make sure that all your bulbs are updated on its latest firmware. 

Keep us posted.

Best,

Princess

[morrisb1960]

Cree lighting smart led bulb

[jessflix]

I'm using Wyze bulb color. The firmware is up-to-date. There haven't been any recent changes; this has been an ongoing issue. 

[Princesss]

Hi jessflix,

Thanks for responding. Have you already tried to perform a complete reset on your Google Nest speakers? If not, let's try that to see if this would make any changes on its behavior. 

Let us know how it goes.

Best,

Princess

[jessflix]

This issue occurred on my previous Nest Hub as well as a brand new one. So it doesn't seem to be an issue with the hub. 

[Princesss]

Hi jessflix,

Thanks for trying the steps. Just to verify, can you control the bulbs using its own app?

Best,

Princess

[jessflix]

Yes, I can, and I can turn them on and off and dim them, change color etc with Google Assistant/Home. The issue when snoozing with voice is what's broken. 

[Princesss]

Hi jessflix,

Thanks for the additional info. Can you check the location set on your device? Make sure that the address set on your home address is correct. 

By the way, just to verify, have you done performing a complete reset?

Best,

Princess

[jessflix]

Yes, my location is set. Again, this is occurring on a brand new Nest Hub 2nd gen but also occurred on a previous hub. Therefore to me it sounds like a coding issue or an issue on the back end. 

[Princesss]

Hi everyone,

Thanks for responding. Can you please provide your speaker's cast firmware version?

To check which firmware version you're on, follow these steps:

1. Make sure your mobile device or tablet is linked to the same account as your speaker or display.
2. Open the Google Home app .
3. Touch and hold your device's tile.
4. At the top right, tap Settings Device information.
5. Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Best,

Princess

[jessflix]

The cast firmware is 1.56.309385

[Muddi]

Hi jessflix,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

[Dan_A]

Hi jessflix,

We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. Also, please continue the conversation there as this thread will be locked after 24 hours.

Best,

Dan

[Princesss]

Hello there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess