Sony SRS RA-3000

[pabs0208]

Hi. When I tried playing Spotify on my SRS RA-3000 today, my mobile phone didn't connect with the RA-3000. Then it appears that Home couldn't find the RA-3000. I am now forced to play Spotify on the RA-3000 by Bluetooth. I don't know what happened. It was OK last weekend. Can someone help me?

[Juni]

Hi pabs0208,

Thanks for posting here in the Google Nest Community.

A few things: were there any recent changes made before the issue started? Do you have a Nest speaker too? If so, is it working? What steps have you taken so far to fix it?  

You can do a sequential reboot. First, unplug your Nest speakers/ displays for 30 seconds, then do the same thing to your Wi-Fi router to refresh both devices and your Wi-Fi signal. Performing a factory data reset might help too to put it back to its default state and link it again on your Google Home app. 

Let me know how it goes.

Thanks,

Juni

[Azarco]

Hey there,

How's it going with your devices? Did the steps above help? Let us know by updating this thread, so that we can help.

Best,
Alex

[Azarco]

Hello pabs0208,

One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Regards,

Alex