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“Sorry, I don’t know how to help with that” to everything

Materwife805
Community Member

“Sorry, I don’t know how to help with that” to everything I have asked doesn’t matter the context. Will not answer any questions. We asked this morning do eggs float or sink when bad it said I don’t know how to help with that. Then my husband asked why can’t it answer basic questions. It said because it does what it wants. Seriously what the hell was the point in buying this device if a google mini was giving me better answers. We have multiple devices this is the only one that gives that response 

4 REPLIES 4

Bonk
Community Member

This is unfortunately just how these devices are right now. With huge LLMs like ChatGPT and even Google's own Gemini (bard) LLM not only making headlines but also being available for public use for free, it is a huge letdown that Google specifically have yet to push this technology to one of the places they would be the most useful, your smart speakers.

How the assistant works right now is quite lame in the current world of large language models that can do far more than you could ever imagine, but on the other hand it is important to realize that the google assistant is a service that has actually existed for a long time before the incredibly smart and useful LLMs we know now have come around. It was quite advanced for its time, allowing you to be fairly conversational with it, while understanding what you are saying consistently and replying quickly in a fairly realistic voice. That being said, it is really showing its age Google, the old system of a few set keywords and your heavily locked down system are looking more and more disappointing with every new advancement in AI.

If that was a confusing response, let me word it this way: Yes, google did not do a very good job with the "quick question" feature, (I just made up that name), they clearly should have made it far more likely for the "smart" assistant to decide that if it doesn't hear one of it's key words like "turn on the ___" or "what's the weather," then it should then realize that what you are asking for should fall under the google search function, where it runs off a quick search and reads off the first result it finds. If you want to try this function for yourself, there are some ways of wording your question so that it does understand and realizes to use this feature, like how if you say "Who is Elon Musk," it will read off his Wikipedia description.

That being said, looking at what Google has been working on, like combining Google Bard and it's other AI products into one Google Gemini, Google's new Gemini 1.5 model with a ludicrously large pool of context tokens, and their research into multi-modality, (the ability for a large language model to interact with other mediums of information like audio and visual input and output,) it is very clear that Google is getting ready to become a world leader in AI technology, and since Google already has a smart assistant and a huge range of integrated products (like google search, gmail, calendar, etc,) it is therefore also quite likely that the google assistant will be receiving a revolutionary overhaul over the next few years to create a truly scifi "artificially intelligent personal assistant."

 

TLDR: Yeah it sucks, but the devices you have can still be quite useful if you learn to use them well and you don't have too high expectations, me and my family mostly use them to play music, check the time, weather, and temperature, and I have filled my bedroom with smart home devices that integrate well giving me really awesome momentary, granular, and even automated control over my bedroom's lighting, heating, and airflow. Sell/return them if you want, but me personally, I wouldn't.

Juni
Community Specialist
Community Specialist

Hi folks,

 

Thanks for your input, Bonk.

 

Materwife805, thanks for reaching out, and we apologize for the inconvenience you're experiencing. We'll work together to identify the cause of the problem and find a solution. A few questions: what model of Google Nest speaker are we working with? When did it begin on that device? Were there any recent changes made? 

 

You can refresh your devices and observe if it makes a difference. First, reboot your Wi-Fi router, and once the network is back up, do the same thing to your Google Nest speaker or display that is having the issue. 

 

Regards,

Juni

Bonk
Community Member

Oh, by the way, if this speaker is performing differently than your mini, sorry to say but that might just be in your head. I could be wrong, but the speakers dont work in the way that it looks like you may think they do. They aren't like a phone or a computer, where programs are primarily run on the device itsself, are displayed to the user directly, and the performance of the programs are based on the quality of it's processing components. Instead, the speaker and microphone, and even the screen sorta (its slightly more complicated for that) just interface with some online server in Google's cloud infrastructure which is responsible for converting what you say to text, making a response, and sending generated speech sounds back to your speaker.

 

What I mean by that is that it's all the same. When you use it on your phone, computer, any type of google home speaker, watch, fridge even, etc., it all uses the same system to try to figure out what words you are saying, and it all uses the same set of keywords and behaviors to deconstruct your command into actions. (that being said, since different devices have different capabilities, some keywords and capabilities do or don't work on certain devices, like those without screens obviously cant display a youtube video, but overall its the same system)

Juni
Community Specialist
Community Specialist

Hi everyone,

 

Bonk, thanks for the details you’ve shared. If you need help with your Google Nest speakers and displays you know where to find us. 

 

Materwife805, have you tried the steps provided in this thread? Give it a go and let us know the result by updating here. 

 

Thanks,

Juni