Sorry, something went wrong. Try again in a few seconds

[Photoguy]

All of my google home minis and nest mini started saying "Sorry, something went wrong. Try again in a few seconds" in response to a voice command, starting a few weeks ago. Powering off and on every device fixes it ... until the following evening. Then they all do it again. They all do it at around the the same time. Not at the exact time, but within an hour, all are unusable. I also have a harmon/kardon smart speaker that uses google home, and that works fine. I can adjust the volume of the minis from the home app, and I can cast to them, but they play very distorted audio. I've tried everything that I can think of to get them working, including resetting, removing them from home and adding again. Nothing helps. They were all working fine before this started, now every evening, I have to power off and on every device ... apart from the harmon/kardon speaker.

[SmartHomeH-TAGS]

I think it's just a polite way to say they've lost their Wi-Fi or server connection.

Did you get your Wi-Fi router from your internet service provider?

[Photoguy]

Yes and there is nothing wrong with my wi-fi as I am often streaming video with no breaks in it when the minis all become non functional (sorry something went wrong message) until I reboot them (they would stay non functional forever if I didn't reboot them. Even if there was a break in wi-fi transmission, when the signal returns, they should still work. Also the harmon/kardon smart speaker on the same wi-fi network works fine. They all become non functional at around the same time every evening.

[Bowgy4]

I'll add to this that they are still clearly connected to the Internet for me and still do this .I can go.into the app and control them. My Google home replies, "There was a glitch. Try again in a few seconds." 

[ZeeJay]

I’ve started to get this error over the past week every single night as well. I have 2 Nest Hubs that work fine, however my Nest Mini 2nd gen loses connectivity. It also does not show in the app. It does however stay connected to my 2.4 WiFi when throwing these errors. Using an all Ubiquiti network stack from modem to a 6e Enterprise AP. Signal level is -60db . This seems like a recent firmware issue with the Nest Mini.

[ZeeJay]

Update 1: Nest will completely stop responding to input even while planning ambient sounds. Holding center button does nothing. This is 100% a firmware issue. I am a network engineer by trade, my WiFi is not the problem.

[sicsacol]

Hi all,

Thanks for reaching out to the community. I'm sorry to hear you're experiencing difficulties using your Nest Speakers with voice commands, especially since you're receiving an error message while still being able to control them through the Google Home app, and the audio is distorted during casting. I understand how concerning this must be, given that it's affecting all your Nest Speakers and began around the same time. I appreciate the detailed information you've shared and the time taken to troubleshoot this. No worries, let's work together to get this resolved. 

Since you've already tried some steps, let's give a try to the following steps:

• Reboot your modem and router.
• If there are nearby devices that may cause interference, such as microwave ovens, wireless speakers, baby monitors, Wi-Fi routers, and other devices using the 2.4 GHz band, try to move your Nest Speaker to a different room.
• If you encounter these errors frequently, try moving your Nest Speakers closer to your router.
• If the issue continues, contact your internet service provider (ISP). You may need to update your router or modem firmware or upgrade your internet speed.

@SmartHomeH-TAGS, Thank you for jumping in.

Any additional details you can provide will be helpful.

Regards,
Jonathan

[Photoguy]

Hi, sicsacol. I had already rebooted modem router.

There are no nearby devices that may cause interference.

I need the speakers to work in the rooms I have them in, not somewhere else. Anyway, they are in 3 different rooms. The closest speaker is 10 feet from the router, and they all worked fine in their current locations until recently.

My modem router is on the latest firmware. My internet speed is 210 Mbps (they were all working fine long ago when my internet speed was a tenth of what it is now.

I had already tried everything that had been previously suggested in similar posts.

My non google made smart speaker still works fine. (It's not even in the same room as my router)

What additional details do you require?

[Bowgy4]

Default response: internet issues. But nothing else using my internet is having problems. Response: internet issues. But I can control it through the internet. Response: internet issues. But thousands of people report this. Response: thousands of internet issues.

[ClemFandango48]

Same issues which popped up only very recently (a week or two). 

it’s not an internet issue or this would have been happening months and years ago. 

Completely removing and re-adding works for a day or two then back to glitching out. 

[Photoguy]

Just a power off and on works for me. Until around the same time the next day when they glitch again.

[IamMark70]

I'm having the exact same issue. I already factory reset one of my minis, and the problem returned.

[sicsacol]

Hi all,

Thanks for your responses and the detailed information you've shared; it's been helpful. To better assist you, please provide the answers to the following questions:

• Did you recently change your Wi-Fi settings?
• Have you tried connecting your Nest Speakers to a 2.4 GHz network?
• What's the make and model of your router?
• Who is your ISP (Internet Service Provider)?
• Have you tried performing a factory reset on your Nest Speakers and moving them to a different location within the home?
• What's your Nest Speaker's firmware version? Please check out the following article to find your device's firmware version.

I also encourage you to submit feedback directly from your device. Just say, “Hey Google, send feedback,” and provide as much detail as possible when prompted. Make sure to include this: "GHT3—Google Speaker disconnecting from the internet and saying, 'Something went wrong. Try again in a few seconds,' or 'There was a glitch. Try again in a few seconds,'" in your feedback.

Please keep me posted.

Cheers,
Jonathan

[Photoguy]

UPDATE: Yesterday 2 out of my 3 minis continued to function. By the following day the third one was functioning. I don't know how long it took during the night for function to return. This evening all 3 are functioning, so I will keep my fingers crossed. I haven't changed anything, they just did it on their own.

[Bowgy4]

That's great! I got rid of my minis because of the constant problems. Even had a built-in wall mount for one I had to get rid of. I'll definitely be joining the class action lawsuit against this junk. Perfectly good hardware that worked great until they started screwing it up with no support or anything offered other than the default connectivity issue and unplug and plug back in or reset it and reconnect it to your home. My Google Home speakers are having the same issues. And don't get me started on what they did to my Lenovo hardware. That all became useless for what I bought it for as well because they effectively disabled the web browser on it with the safe search requirement that was only available on Google hardware. Went back and forth with Lenovo and Google for months before they finally admitted there was nothing they could do. Broadcasting stopped working on them too. 

[Photoguy]

UPDATE 2: The third one that stopped functioning previously, stopped again with the same message later than usual, but fixed itself within a few hours (I couldn't tell when within that period it fixed itself without me giving it commands at regular intervals). The other 2 continue to function.

[sicsacol]

Hi @Photoguy, 

Thanks for your updates, I'm glad to hear that some of your Nest Speakers started to function as expected with the voice command. To keep this issue under investigation, please provide the answer to the previous questions asked and the feedback request.

Please keep me updated.

Regards,
Jonathan