Speaker can’t connect to WiFi

[Rdianco]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Karina Castillo 9402 

Connect my speaker to the WiFi.

[Rdianco]

Hi Karina Castillo 9402,

Thank you for your message. No worries, let's get your speaker connected to your WiFi so that you can jam out to your favorite music. I would be more than happy to look into this issue and help find a solution with you. First, I have some questions:

• Which speaker is this post in regard to? (model name, generation number)
• Is this the first time you are setting up the device?
• Is this a new issue? Was your Google Nest Mini connected to WiFi before?
• Is your device powering on?
• What error message are you getting from the Google Nest Mini? What does it say? 

I look forward to your response, thanks.

- From Frances (Community Specialist)

[Sphos3]

6A08AYCTOP

not the first time

new problem 

yes it powers on

i can’t find the Wi-Fi network

[LovelyM]

Hello everyone, 

Thanks for posting — let's get this sorted out.

Make sure that your Google Home app is up-to-date. You can clear the cache and if that does not work, uninstall and reinstall the app before setting up the Google Home speaker. Try to also forget the Wi-Fi network by doing the following steps: open the phone's Settings > Connection > Wi-Fi > Tap on your network name > Select Forget network. Do the same steps again to reconnect.

Keep me posted.

Best, 
Lovely 

[LovelyM]

Hi Sphos3, 

I'm checking in to see if you've tried the steps above. I'd be glad to hear from you, so please tell me if you are still having issues.

Cheers, 
Lovely

[LovelyM]

Hey Sphos3, 

It's me again. I'm checking in to make sure that you've seen my responses. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours. 

Thanks, 
Lovely