Speaker group not Connecting only individually

[Holatony]

I have tried all sorts of things from disconnecting resetting my speakers and starting over to set up speaker groups through Google home, but when I try to play music to a speaker group it will not it says that the speaker groups are not connecting to Wi-Fi. When I go under each individual speaker I can get it to play but not as a speaker group. Please help us. There are seven Google mini speakers throughout our spaces and we are simply trying to get them to play music all at once. We can't even get that. I'm disappointed because we bought seven of these thinking it could work like it does at my home.

[Muddi]

Hey Holatony,

Thanks for reaching out. I know how challenging it can be when you're having issues playing music on your speaker group. Let's dig deeper into this - when did the issue start? Are you using a dual-band router? Do you have a network extender or repeater? How far are your devices from your router? Are you having the same issue when casting music from your phone to the speaker group?

Please try these steps below:

1. Reboot your Google Home Minis by disconnecting it from the power source and leave it unplugged for 1 minute.
2. Move 2 of your speakers near the router, then create a new group for two speakers.
3. Check if you can play music.
4. if yes, try moving other speakers within 15-20 ft. away from your router, and see if they will still have the same behavior when playing music on speaker group.

Let me know how it goes.

Cheers,

Muddi

[Holatony]

- The issue started last Friday, March 18, when we were able to connect the Google Nest Minis but were not able to create a speaker group.

Are you using a dual-band router? 

- Yes, it's 2.4 GHz

Do you have a network extender or repeater?

- Yes, we have a network repeater.

Are you having the same issue when casting music from your phone to the speaker group?

- We don't have an issue casting music to each device on its own, but we are having an issue being able to create a speaker group. We can't cast music from one device to the rest of them, because we cannot get past the issue with setting up the speaker group. 

[Muddi]

Hey Holatony,

Thanks for that information. To confirm, are you seeing 2.4 GHz and 5.0 GHz networks? If yes, could you try setting up 2 speakers on 5.0 GHz and check if you still have issues creating a speaker group. Please make sure to reset those speakers first before connecting to a different network band.

Also, to eliminate network issues, you can also try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Nest Mini). 

Keep us posted.

Cheers,

Muddi

[Jake]

Hey Holatony,

I wanted to check in and ensure you are good to go. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey Holatony,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake