10-21-2023 12:28 AM
I have two Nest Minis in a single speaker group and recently when selecting the group to play audio from my phone it only connects to a single speaker. I've reset the both devices, unplugged and plugged them back in. I also tried deleting the group and making a new one with both devices but that has not helped.
Both devices connect and pkya audio just fine otherwise. Issue seems to be with the group.
10-26-2023 12:33 PM
Hello AgentKay,
Thanks for bringing this up.
I'm sorry to hear that you're running into issues with your speaker group settings. Also, are these speakers included in 2 or more speaker groups? How many speakers are all set up in the same network? Lastly, can you please tell me a little more about what's going on, and file in-app or on device feedback so that our team can take a deeper look?
Looking forward to your response.
Best,
Princess
10-26-2023 02:34 PM
I've got three total Google Nest Minis, all connected to the same wifi network. I have one speaker group overall and two of the Minis are in it, these being the ones having the issue in question. The third Mini is connected to the same wifi network but not in any group.
When selecting the speaker group from a music application cast menu, music only plays from one speaker, despite there being two in the group. Secondly, when opening google Home to try and change the volume setting and troubleshoot, I am not brought to the usual volume control menu when selecting the group, and am instead taken directly to the "speaker group settings".
10-28-2023 09:48 AM
Hello AgentKay,
Thanks for responding.
Have you already tried deleting the existing speaker group and creating a new one? Let's try that first and make sure to keep the speakers closer to each other and the router for a better connection.
Let me know how it goes.
Best,
Princess