Speaker not working

[Arun1]

Speaker not working

[Cathal_S]

Hi,
Please try working through the Google Nest troubleshooter linked below.

https://support.google.com/googlenest/troubleshooter/7211062

[Princesss]

Hi everyone, 

Thanks for visiting the Community.

@Cathal_S - Thanks again for your help on answering this thread.

@Arun1 - Sorry to hear about what's happening with your Google speakers. We'd love to extend our help if you would provide us more details on what's happening so we can give you some steps that might help resolving this. Please feel free to respond to this thread with detailed info and we'd be glad to further assist you.

Best,

Princess

[Princesss]

Hi everyone, 

Checking in if you still need help with this?

Let us know by responding to this thread so we can assist you further.

Best,

Princess

[Gramps]

Hey my nest speaker stopped working. The power from the plug is fine. No lights on start-up. WTH?

[Dan_A]

Hi Gramps,

This is not the experience we want you to have, let me help you. A few questions: which Nest speakers are we working with? When did your issue begin? Is there a sound during the start-up? Are you using the original power adapter that came with your Nest speaker?

Try the troubleshooting steps below:

1. Plug the speaker or display into a different wall outlet.
   Note: Make sure they are not connected to a surge protector to rule out all other hardware.
2. Discharge the speaker or display:
   • Unplug the power adapter from the outlet and the speaker or display.
   • Leave it unplugged for 20 seconds.
   • Plug the power adapter into the speaker or display.
   • Plug the other end of the power adapter into a wall outlet that works.
   • Check if any LED lights would appear on the back of the speaker or display.
      

Keep us posted.

Best,

Dan

[Gramps]

Model GXCA6 Nest speaker. Issue began I don't know about a month ago. There is no sound at start-up. Using the original power adapter. The adapter checked with meter is 24 volts.  Tried all the steps, but no sound and no lights.

[Muddi]

Hello Gramps,

Chiming in, could you tell us when and where you purchase your device?

Cheers,

Muddi

[Gramps]

Google Store, April 16, 2021

[Muddi]

Hi there,

Could you tell us what country are you located in?

Cheers,

Muddi

[Gramps]

I currently reside in the USA

[Princesss]

Hi everyone,

Since this thread hasn't had any activity in a while, we're going to close it to keep our community tidy.

We hope we that the steps provided on the previous thread worked on your end. However, if you're still experiencing the same issue, please feel free to start a new thread and provide as many details as possible so that others can lend a hand. 

Cheers,

Princess

[Muddi]

Hey Gramps,

Since we have exhausted the troubleshooting steps for your issue, the next best step is to replace it. However, as much as we'd love to replace your device, it's no longer within our Limited Warranty. We know this is not the best answer that you're looking for, but let us know if you still have other questions otherwise, I'll be locking this after 24 hours.

Cheers,

Muddi

[Gramps]

Yeah that's the standard answer for everyone. Thanks. I bought a Bose SoundFlex.....great sound

[Muddi]

Hi there,

We understand. If you ever change your mind, we'll be here to help. 

Cheers,

Muddi

[Gramps]

Why change my mind? I am not the only one who has had this problem. Why not admit that this speaker is a piece of junk? Would not recommend to anyone....