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Speakers don't work and neither does Home App

Angie41210
Community Member

My speakers don't work like they used to. I have 7 dotted around the house and they used to play in sinc making me a very happy Google mini/nest user. 

These days they have a mind of their own. They disappear off the Home App, they reappear. Speakers in groups often won't connect to the other one. The app will say they aren't playing when they are and visa versa. It will say that the app can't connect with the speaker when it's already playing. Then not to mention Google Assistant which seems to be another layer of complications. When I ask it to play music, multiple speakers reply! If she says once more"im sorry there's been a glitch, try again in a few moments ", I'll be gathering them up and binning them, because at the moment they're useless. 

I've done the rebooting resetting, checked with Broadband service provider,  had the  router checked/rebooted multiple times. The speakers  are all on the same WiFi. This must be Google??

Can anyone aka 'Google' help before I have to get my shoes on and go to the bin!

3 REPLIES 3

Jimmy_J
Community Member

Your experience sounds like mine! Bummer we have to go through this with all the money we've spent on these products. Good luck!

Hi Jimmy_J.

I have finally got them to work in sync, let's hope it lasts, let's see! 

I switched them all off at the socket, for 15 minutes, along with the WiFi router.I switched them back on and left them for 10 minutes. So far so good!! 🙏 😃

Dan_A
Community Specialist
Community Specialist

Hi folks,

 

Thanks for posting.

 

I'm glad that you're able to work this out. As we got our resolution here, I'm going to mark this one as resolved and will be closing this thread after 24 hours. Please feel free to open up a new thread if you have other questions or concerns.

 

Kind regards,

Dan