Spotify Daily mix

[eheath1]

Good Day. Trust all is well. I am having difficulty playing the Spotify Daily mixes (1-6) on my google mini home speaker. I had the same issue in March 2021 but it was subsequently resolved. The issue is back now and I have tries everything to resolve it from unlinking to saying my mix and Spotify before the commands. I have reached out to Spotify but they have referred me to Google. Thank you in advance

[Dan_A]

Hi eheath1,
 

Warmest welcome from the Community team!
 

Let’s try playing your favorite jams back on your speakers. Going through the steps you’ve tried before sounds like a great start in getting this fix. I suggest giving these steps a whirl:

1. Unlink Spotify again
2. Uninstall your Spotify app. 
3. After a couple of minutes, re-install the Spotify app and link your account back into your Google Home app.
    

Tell me how it goes.

Regards,

Dan

[eheath1]

Thank you very much. I have tried this a few times and its still not working. Appreciate the support

[Dan_A]

Hey there,

You're welcome! Let's see ― are you able to use the other features on your Spotify app? Also, where is your Spotify pulled up, from your phone or PC/laptop or just through voice command with your Home Mini? Because I need to set your expectations that other than Google Home app, we don't have any way to do changes on 3rd party apps like Spotify.

I'll be waiting for your response.

Best,

Dan

[eheath1]

Good Afternoon Dan

I trust all is well. It seems as though Daily Mix 5-6 is working on the Google Home (Mini) device but still having an issue with Daily Mix 1-4. If I ask - Okay Google, play Daily mix 5, it responds - Okay, playing the Spotify Daily Mix 5 which is correct. If I ask this for Daily Mix 1-4, it responds - Okay, playing the album Daily Mix, followed by Silence and then - Sorry, I cant play that right now, please try again later. 

Also, the Google Home (both speakers) are linked to the Google Home app on my iPhone 10R. Spotify is then linked in the Google Home app as the primary music provider

Thank you for your help 

[Dan_A]

Hello eheath1,

Hats off to you in trying those steps. Since you have 2 Google Home Mini's, let's try this instead. Factory reset one of your Home Mini to revert it back to its default and original settings. Here's how. After that, unlink Spotify from the Home app and uninstall-reinstall your Spotify app from your phone. After all that, set up your Home mini and set your Spotify as default. 

Keep me posted.

Thanks,

Dan

[eheath1]

Thank you Dan. I just went through all the steps as you laid out and Daily Mix 1-4 still doesnt work. Thank you for your help

[Dan_A]

Hey there,

Apologies for the delayed response! I needed to know if you've tried contacting Spotify again? We really do need to confirm with them why playing daily mix 1-4 isn't playing while daily mix 5 is. It would be a really big help if they have answers as to why this is happening.

Regards,

Dan

[Dan_A]

Hello again,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Dan

[Azarco]

Hi eheath1,

One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Thanks,

Alex

[eheath1]

Thank you. I have been back and forth with Spotify but they haven't been able to fix it. It used to be a problem at the beginning of 2021 but was subsequently resolved. Your assistance is greatly appreciated

[Dan_A]

Hey there,

Thank you for approaching Netflix about this. Have they given you any information as to why this is happening? Could you tell me more about what you discussed with them?

Best regards,

Dan

[Dan_A]

Hey eheath1,

I'm chiming in to ensure you've got the answer you're looking for from Spotify. Feel free to let us know if you have more questions about this.

Thanks,

Dan

[Dan_A]

Hello there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Cheers,

Dan