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Spotify Family No Longer Working with One Google Account

Angrymom12345
Community Member

My Google Homes have been connected to the same Google account for the entire house since we bought our Homes years ago. I have multiple accounts connected to my Spotify Family plan.

Until this morning, I have been able to successfully, without fail, access said multiple Spotify accounts with said single Google account. I started my daughter’s music on her speaker on one Spotify account before bed last night and my sounds on my speaker with a different Spotify account (again, same thing I have been doing forever).

At 4:15 EST this morning, I was awakened by the sound of the Alphabet song on my speaker. When I tried to reconnect to

her speaker and play it there, then switch back to mine again with the second Spotify account, it kicked the first account back out and again I had the irritating sounds of

the Super Simple Songs on my speaker. 

I contacted Google Support. They sent me a link that stated each Google Home device must be connected to a separate Google account in order to use streaming services, such as Spotify Family. 

I tried to make this post as clear as possible so I apologize if it seems convoluted. 

Any thoughts? Anyone else suddenly dealing with this nonsense? 

1 REPLY 1

Juni
Community Specialist
Community Specialist

Hi Angrymom12345,
 

Thanks for posting and for the details you’ve shared. Could you provide the case number when you contacted our support team so we can further check for you? 

 

Thanks,

Juni